To be the most hospitable company in the world by creating heartfelt experiences for Guests, meaningful opportunities for Team Members, high value for Owners and a positive impact in our communities.

When Conrad Hilton opened the first hotel to bear the Hilton name in 1925, he aimed to operate the best hotel in Texas. As a result of his commitment, leadership, and innovation, today Hilton is one of the most respected brands in the world.

Hilton Performance Advantage

The Hilton Performance Advantage is an integrated system of innovative solutions and advanced technologies that work together to drive increased business and keep costs down, without compromising quality. Together, these seven services provide access to the latest tools, technologies, forward-thinking strategies, and the most influential people in the industry to create an unrivaled competitive advantage.

Hilton Honors

Customer loyalty in the hospitality industry means frequent stays. And Hilton Honors™ is one of the most preferred Frequent Guest Programs in the United States, with success spreading globally. By developing loyal customers, driving customer satisfaction, and channeling guests to Hilton properties around the world.

Drive loyal, profitable guests to your property

Once a guest enrolls in Hilton Honors, a Hilton property captures twice as many of their travel nights. And active members remain active because of the perks Hilton Honors gives them. Millions of members have signed up for Hilton Honors travel rewards, which allows for added revenue opportunities in the future.

Enhance the guest experience

Every guest wants to know they’re being taken care of. That’s why every time an active member stays at any Hilton property their personal preferences are updated and available to all properties. It’s a personal touch that tells the guest we care and can help increase a property’s satisfaction score overall.

Hilton Sales

With more than 700 sales professionals in offices around the world, owners and operators can be sure their property receives the combined benefits of scale, access, competence, and experience from Hilton Sales. Our sales teams are fully engaged in providing a differentiated selling platform for our portfolio of brands. We’re focused on being the most global, integrated, and relevant sales force in the industry, relentlessly driven to grow market share.

Our global sales team is consistently recognized as a top selling and customer service focused organization throughout the industry. We conduct business in 42 languages serving 25,000 customers in 101 countries from offices located around the globe. This allows us to truly understand the unique needs and opportunities of regions around the world, right down to the local level.

Hilton Reservations & Customer Care

Hilton Reservations & Customer Care (HRCC) handles reservations across the entire Hilton portfolio. HRCC covers every major continent and language throughout the world. Additionally, enhanced services and reporting capabilities are available through the ResMax™ cluster reservations program, which can make operations even more efficient and profitable for owners and operators who choose to participate.

The HRCC team is consistently recognized as a top selling and customer service focused organization. USA Today’s Customer Service Hall of Fame survey says Hilton Worldwide has the best customer service of any hotel company in the United States.

Global Online Services

The Global Online Services team knows that staying ahead of the competition in hospitality requires leading the way online. Through advanced technologies, global scale, and key partnerships, we’re able to drive demand, maximize revenue, and build strong customer relationships. The result is success in growing market shares across the entire portfolio of Hilton brands.

 

    High-performance brand websites designed to grow revenue and build loyalty

    Some of the highest-rated, most-visited mobile applications

    Integrated demand generation, including search, online ads, social media and mobile marketing

    Global eCommerce Team is fully invested in the success of our owners and operators.

Revenue Management Consolidated Center Revenue Management Consolidated Center

Revenue Management Consolidated Center

Established in 2004, Hilton’s Revenue Management Consolidated Center (RMCC) was created to support properties in achieving superior market share and profitability. With technology developed specifically for the Hilton portfolio, our team analyzes past, current, and future trends to help set price and inventory strategies.

Our Approach

We believe every Hilton property has unique strengths and challenges. That’s why we provide service and cost models tailored to each hotel, reflecting business complexity, size, and market environment. We provide appropriate levels of engagement depending on your needs, ensuring you’re fully engaged in decision-making and continue to own revenue performance.

Our Services

We care about the specific features/ dynamics of your hotel and take learning about the individual characteristics of your hotel seriously. Each hotel is properly profiled, gathering data such as the type of market (e.g. primary, secondary or tertiary), size and meeting space, revenue level, mix of business and current revenue management support structure. Then we provide a brochure that specifically highlights the RMCC Service Model that we feel, through the profiling process, is most appropriate for your hotel.

Information Technology

At Hilton, we see Information Technology as a connection between vision and world-class technology. With our unmatched level of integration, resources, and partnerships, we deliver everything from core reservation and property management systems to high-speed Internet, data security, and in-room entertainment. This ensures that our guests have a better experience and our properties are able to generate increased revenues.

Our properties benefit from IT solutions that help streamline hotel operations. Our unique, totally integrated technology platform delivers a range of services including visibility to every brand and each individual hotel within your portfolio. This system provides real-time visibility to financial data, simplifies front desk processes, and manages billing and payments.

Hilton Supply Management (HSM)

Hilton Supply Management provides high quality, innovative services and solutions to more than 6,000 properties globally. We’d love to learn how we can help you discover purchasing efficiencies and deliver service excellence.

Our seasoned team secures you the best pricing, highest quality, and fastest delivery of the products and services your Hilton property needs. With proven pricing programs, extensive procurement technologies and deep expertise in hospitality, HSM is your strategic partner now – and in the future.

The ResMax Program

ResMax, an innovative solution offered by Hilton Reservations and Customer Care (HRCC) is a premium reservations service that creates an unrivaled competitive advantage for owners and operators. A hotel’s direct reservation calls are seamlessly transferred to our exclusively trained ResMax sales specialists who handle as though they are an extension of the hotel’s team. 

At IHG, we’re committed to delivering True Hospitality for everyone. We believe in making you feel welcome and valued, wherever you are in the world. That’s because we truly care about people and the communities we serve, and because we pride ourselves on providing the highest quality of service.

Each of our hotel brands caters to guests in their own distinct way. And our reach spans the globe. So, whether you’re travelling for business, fun with friends and family, or pure luxury, we have a hotel for you.

A legend reborn

Hospitality, legendary. Adventure, yours to conjure. Born in 1970, our collection of modern hotels and resorts is rooted in extraordinary living, with a legacy of luxury that endures to this day.

InterContinental® Hotels & Resorts

At InterContinental® Hotels & Resorts we believe international travel should always be alluring. We are dedicated to those who appreciate and enjoy The InterContinental Life – the glamour and exhilaration of fascinating places, mixed with our international know-how and local cultural wisdom.

Kimpton® Hotels & Restaurants

As the industry pioneer that first introduced the boutique concept to the US, we at Kimpton® Hotels & Restaurants are renowned for making travellers feel genuinely cared for through thoughtful perks and amenities, inventive meetings and events, bold and playful design, and a sincerely personal style of guest service.

HUALUXE® Hotels and Resorts

HUALUXE® Hotels and Resorts is the first upscale international hotel brand designed specifically for Chinese guests.

We have woven into every detail of the luxury brand's service and design an acknowledgement of Chinese culture and heritage, with particular emphasis on the Chinese values of etiquette, rejuvenation in nature, recognition of status and enabling spaces.

Crowne Plaza® Hotels & Resorts

At Crowne Plaza® Hotels & Resorts we believe business travel should work better. In every market in the world, business has changed, and so has work. It’s more digital, more flexible, more mobile, more connected. As one of the world's largest upscale brands, we have properties located in major urban centres, gateway cities and resort destinations all around the globe.

voco™

Whether it’s a work trip, weekend get-together or family celebration, we combine character and quality to create unstuffy hotels with welcoming hosts.

Hotel Indigo®

At Hotel Indigo® we serve the curious – people who are inspired by new places, new people and new ideas. As soon as you walk through our doors you’ll discover a stylish and vibrant boutique hotel and with hotels in culturally diverse locations all over the world, no two properties are the same. Each draws on the story of its local area to inspire every aspect of the hotel, from intriguing design to distinctive local ingredients in our menus.

EVEN® Hotels

At EVEN® Hotels we provide a strong lifestyle offering for travellers seeking more options to stay healthier and happier away from home. Our hotels and wellness-savvy staff offer guests a best-in-class fitness experience, healthier food choices and natural, relaxing spaces. Beyond our hotels we support the needs of travellers through wellwellwell.com, a go-to source for healthier, happier travel.

avid™ hotels

avid™ hotels is IHG's newest brand. We are championing everyday travel at a fair price, meeting the needs of the guests who all too often have to pay more for things they don't need, or compromise on the quality they expect. We're here to offer the type of hospitality they value most – the essentials done exceptionally well. Experiences that feel just right, every time.

Holiday Inn®

Whether it's with friends, family, or coworkers, we believe being there always matters. At Holiday Inn®, we want to make it as easy as possible to celebrate any morment together, big or small. That's why we offer a comfortable and affordable stay at more than 1,100 locations around the world.

Holiday Inn Express®

At Holiday Inn Express®, we believe even the longest journeys are worth it when they bring people together. Whatever the reason for your next connection, you can expect a clean, consistent, and comfortable stay whenever you need to be there in person at more than 2,700 locations.

Holiday Inn Resort®

At Holiday Inn Resort® we want all families to experience the joy of great holidays together.

In some of the world’s most desirable locations; on the beach, by the theme park, next to the golf course, our resorts offer a wide variety of activities and comforts from kids’ clubs and signature swimming pools, to informal restaurants and quiet fireside lounges.

Holiday Inn Club Vacations®

Our Holiday Inn Club Vacations® owners are part of a community of people who understand the importance of family and investing in a lifetime of invaluable memories.

Staybridge Suites®

As an extended stay brand, we at Staybridge Suites® hotels make sure every space features a sense of community, comfort and convenience, so guests can feel at home while on the road.

Candlewood Suites®

At Candlewood Suites® hotels we offer a more casual kind of longer stay, where you’ll always feel at home, at your best and really productive while on the road.

IHG® Rewards Club

IHG® Rewards Club members experience travel the way it should be—personal, simple and rewarding. Our members earn points with ease, when they book direct with us and for their stays, and can redeem them for the things they want most.

Members can browse our redemption catalogue for fun extras, stay connected across the globe with complimentary Internet, treat themselves with flights and hotel stays, and find little surprises along the way. They also have the flexibility to share member benefits with family and friends. Travel has never been more rewarding.

About IHG

IHG (InterContinental Hotels Group PLC) became a standalone company in 2003, but our business and hotel brands have a much longer history. To find out more about that, explore our commitment to being a responsible business, or contact our investor relations or media teams, visit our corporate website.

IHG is a global company, which means a world of opportunity for you.

Our people’s ideas, inspiration and effort make us who we are and makes True Hospitality real for our guests. It’s their individuality that we love. If you want to work somewhere that can offer a rewarding career, visit our dedicated site.

As a manager and franchisor of hotel brands, our global network of hotel owners is one of IHG’s greatest strengths. Our success lies in matching owners with the right brands and markets, and in working together to use our scale and resources to drive strong returns. Whether owners choose to franchise with us, or opt for a management contract, we understand what it takes to build the successful relationships upon which long-term businesses are founded.

Travel with us as we expand our world, improve the communities we serve and open doors to new opportunities.

A Brand Leader

Offering the most powerful portfolio in the industry, our 30 brands and 7,000+ properties across 131 countries and territories give people more ways to connect, experience and expand their world.

The Ritz-Carlton

Legendary service creates experiences so exceptional our guests can return simply by closing their eyes.

Yalong Bay, China

Montage of a Ritz-Carlton guest room with modern 4-poster bed and a pool with covered day beds

St. Regis

Where exquisite immersive experiences, impeccable service, modern indulgence and refined taste define every stay.

Bora Bora

JW Marriott

Enriching experiences thoughtfully crafted by associates who truly love what they do. Explore JW Marriott

Seoul

Montage of a dramatic pool and lounge area, guest room with private patio, JW Marriott logo

Ritz-Carlton Reserve

Rare estates, set apart from the world, where heartfelt care is felt at every turn. Explore the Ritz Carlton Reserve

Krabi, Thailand

A curated ensemble of the world's most iconic hotels that truly define their destinations. Explore The Luxury Collection

Elciego, Spain

Montage of The Luxury Collection logo, poolside seating with ocean view, contemporary hotel suite

W Hotels

An iconic lifestyle brand that boldly colors outside the lines of luxury. Explore W Hotels

Barcelona

Montage of W Hotels logo, W Amsterdam large common area, W Bali outdoor seating at night

EDITION

Balancing luxury and lifestyles, EDITION marries innovative design with vibrant food, beverage and entertainment experiences. Explore EDITION

New York City

PREMIUM

Sophisticated and thoughtful amenities and services

Marriott Hotels

Provides sophisticated spaces and experiences that keep the mind balanced, sharp and inspired. Explore Marriott Hotels

Sanya, China

Montage of lobby seating area, red lounge chairs by an urban rooftop pool, Marriott Hotels logo

Sheraton

At the heart of hundreds of communities around the globe, we invite you to gather and share experiences anywhere you go. Explore Sheraton

Danang, Vietnam

Marriott Vacation Club

Serving those that live the vacation lifestyle with diverse, high quality experiences around the world. Explore Marriott Vacation Club

Freeform pool, waterfall, lounge areas and palms, mountain in background

 

Phoenix

Scenes from Marriott Vacation Club, beach lounge chairs and a ski resort with outdoor pool

Delta Hotels

When you focus on the details that truly matter, you can make them perfect. Explore Delta Hotels

Toronto

Distinctive Premium

Le MERIDIEN

Unlocking the destination with chic design and cuisine curated for the curious, creative traveler. Explore Le MERIDIEN

Westin

Innovative, well-being programming and revitalizing amenities ensure you leave feeling better than when you arrived. Explore Westin

Fiji

Renaissance Hotels

At Renaissance, we believe every trip can be a tale, every turn contains a twist. And we are here to show you how to make the most of every step along the way. Explore Renaissance Hotels

Gaylord Hotels

Majestic settings for the grandest and most memorable moments in life. Explore Gaylord Hotels

Kissimmee, Florida

Courtyard Hotels

Enabling ambitious travelers to succeed through an environment that inspires creativity and fosters connections. Explore Courtyard Hotels

Hotel bar at Courtyard by Marriott Budapest City Center Hotel

Budapest

Scenes from Courtyard by San Diego Gaslamp Convention Center and Marriott Bali Nusa Dua

Four Points

Travel reinvented. Best brews and local sports. Experience timeless style with the essentials done right. Explore Four Points

New York

SpringHill Suites

Award-winning service, stylish decor, SpringHill Suites provides the little extras that add up to more. Explore SpringHill Suites

Wilmington, North Carolina

Montage of a hotel suite with desk, bed and, sofa, SpringHill Suites logo, pool with city view

Protea Hotels

The largest hospitality brand in Africa, with personal service and locally inspired design in each hotel. Explore Protea Hotels

Johannesburg

Fairfield Inn & Suites

Inviting spaces and our 100% Guarantee deliver a stress-free stay at a great value. Explore Fairfield Inn & Suites

Juriquilla, Mexico

Montage of a communal table in breakfast lounge, Fairfield Inn & Suites logo, lobby seating area

AC Hotels

AC Hotels is modern design for modern business. It’s a new way to hotel. Explore AC Hotels

Miami Beach

Aloft Hotels

Urban-inspired spaces and vibrant social scenes for the next-gen traveler. Explore Aloft Hotels

Asunción, Paraguay

Montage of guest room with platform bed, Aloft logo, whimsical lobby check-in desk and staircase

Moxy Hotels

With cozy rooms and social spaces, Moxy offers a fun experience at the right price. Explore Moxy Hotels

Milan

Marriott Executive Apartments

Simplify foreign postings with 5-star, fully-equipped apartments that allow executive expats to assimilate faster. Explore Marriott Executive Apartments

Tianjin, China

Montage of urban pool at night, Marriott Executive Apartments logo, chic king room with seating

Residence Inn®

The world’s extended stay leader helps guests live better on long stays: upscale, social, local. Explore Residence Inn®

New York City

TownePlace Suites

An extended stay hotel offering cleverly designed suites, allowing guests to stay productive and upbeat. Explore TownePlace Suites

London, Ontario

element

Extended stay reimagined. Open, modern design, healthy options. Discover the essentials of balanced travel. Explore element

Montage of hotel exterior at night, element logo, suite with kitchen, bed, sofa and city view

Sleek hotel lounge with chairs, long leather sofa and coffee tables

Harrison, New Jersey

Homes & Villas by Marriott International

Provides travelers access to 2,000+ curated premium and luxury homes located in over 100+ destinations throughout the United States, Europe, the Caribbean and Latin America. Explore Homes & Villas by Marriott International

 

Guanacaste, Costa Rica

Multiple images of a European castle and a outdoor private pool home

COLLECTIONS

Uniquely designed, each offering distinctive to luxurious experiences

Autograph Collection Hotels

A distinctive collection of hand-selected hotels, ranging from boutique to luxury, each offering unique perspectives on design, craft and hospitality. Explore Autograph Collection

Design Hotels

Visionary properties that reflect originality, genuine hospitality, cultural authenticity and thought-provoking design. Explore Design Hotels

Futuristic hotel built into a mountainside

Nesjavellir, Iceland

Core Values & Heritage

Founded by J. Willard and Alice Marriott, and guided by family leadership since 1927, their principles remain embedded in the company’s culture and in everything we do today.

 

Our Story

1927-1956

It all began with an A&W root beer stand. Founder J. Willard Marriott and his wife, Alice, got their young business off the ground by quenching people’s thirst during Washington D.C.’s hot, muggy summers. Good food and good service at a fair price became a guiding principle for Hot Shoppes restaurants--and for Marriott International as it grew.

1927

Newlyweds J. Willard and Alice S. Marriott, along with business partner Hugh Colton, open the first A&W root beer franchise in Washington, D.C.

1927

The Marriotts add hot food items to their menu--a first for A&W franchises--and the name "Hot Shoppes" is born.

1928 Hot Shoppes

The Marriotts open two more Hot Shoppes, including the East Coast's first drive-in restaurant.

1937

In-flight airline catering debuts when Hot Shoppes begins delivery of boxed lunches to passengers at Hoover Airport, south of Washington, D.C.

1953

Hot Shoppes, Inc. stock becomes public at $10.25/share and sells out in two hours of trading.

The Growth Years

1957-1985

Marriott made a historic shift into the hotel business in 1957. The world’s first motor hotel opened in Arlington, Virginia, under the management of J. Willard Marriott’s son, Bill. Over the next 25 years, Marriott became a diverse global enterprise, and Bill Marriott became a visionary CEO whose leadership transformed the hospitality industry.

1959

Key Bridge Marriott opens. Two-year-old Debbie Marriott, Bill and Donna’s daughter, snips the ribbon.

1969

Marriott opens its first international hotel in Acapulco, Mexico.

1972

Marriott partners with Sun Line, becoming the first lodging company to enter the cruise business.

J.W. Marriott, Jr. 1972

1972

J.W. Marriott, Jr. is named Chief Executive Officer of Marriott.

1983

Marriott debuts lodging for business travelers with the first Courtyard hotel.

JW Marriott 1984

1984

The first JW Marriott, named in honor of founder J. Willard Marriott, opens in downtown Washington, D.C.

J. Willard Marriott, Sr. 1985

1985

J. Willard Marriott, Sr. passes away, and J.W. Marriott, Jr. is elected Chairman of the Board.

1986-2011

One company, many brands--that's the innovative model that Marriott began building in the late 1980s. From pioneering the extended-stay business to launching distinctive brands geared toward the business traveler to increasing its presence overseas, Marriott International broke new ground in its quest to become the #1 hospitality company in the world.

1987

With the opening of the first Fairfield Inn and Marriott Suites hotels, Marriott becomes the first lodging company to offer a portfolio of brands.

1987

Marriott acquires Residence Inn and pioneers the extended-stay lodging business.

1988

Marriott opens its 500th hotel in Warsaw, Poland, the first western-managed hotel in Eastern Europe.

1995

Marriott brings a historic brand into its portfolio when it acquires a 49% interest in The Ritz-Carlton Hotel Company.

1997

Marriott acquires Renaissance Hotel Group, doubling Marriott’s presence overseas.

1997

Marriott launches TownePlace Suites.

1998

Marriott launches SpringHill Suites by Marriott.

1999

Marriott acquires ExecuStay corporate housing company.

2000

Marriott International co-founder Alice Sheets Marriott passes at the age of 92.

2004

The first Bulgari Hotels & Resorts property opens in Milan, Italy.

2008

Bill Marriott and Ian Schrager officially announce the EDITION brand.

2009

Marriott launches Autograph Collection, a new brand of upscale and luxury independent hotels.

2011

AC Hotels by Marriott brand formally launches.

2012 & Beyond

Today we are on a mission to shape the future of travel through technology and innovation. From mobile check-in and lobby Greatrooms to transforming the meeting experience with our Red Coat Direct app, we are making travel more brilliant for our guests.

2012

Arne Sorenson becomes President and CEO of Marriott International.

2012

Marriott acquires Gaylord Hotels Brand adding five hotels and approximately 2 million square feet of meeting and event space.

2013

Marriott debuts MOXY HOTELS – The new brand is the company’s first entry into the economy tier, three-star hospitality segment in Europe.

2013

Design-focused AC Hotels by Marriott brand is imported into the Americas.

2014

Marriott nearly doubles distribution in Africa to more than 23,000 rooms with its acquisition of Protea Hotels’ Brands.

2015

2015: Marriott International acquires Delta Hotels and Resorts®; Becomes the Largest Full-Service Hotelier in Canada.

The dramatically lit front entrance to an elegant St. Regis hotel.

2016

Marriott International acquires Starwood Hotels & Resorts, creating the world’s largest hotel company with 5,700+ properties offering more than 1.1 million rooms across 30 brands in over 110 countries.

Diversity & Inclusion

Diversity and inclusion is fundamental to our core values and strategic business goals. Taking care of people and their well-being is our most precious cultural inheritance.

Sustainability & Social Impact

Guided by our sustainability and social impact platform, Serve 360: Doing Good in Every Direction, Marriott International commits to creating positive and sustainable impact wherever we do business.