American Express and McDonald’s Bring the Power of Membership Rewards to McDonald’s Restaurants Nationwide
American Express and McDonald’s announce that starting today they will debut the capability for eligible U.S. Card Members enrolled in the Membership Rewards® program to seamlessly use points, in select locations, in real-time for food and beverages at the counter in McDonald’s restaurants. This capability is expected to roll out to all participating McDonald’s U.S. locations by December 2014.
“Card Members love using Membership Rewards points in everyday, relevant ways, and we’re leveraging our technology to make it easy and seamless to redeem points in real-time,” said Leslie Berland, executive vice president, Digital Partnerships & Development at American Express. “When Card Members pay with their American Express Cards at McDonald’s, this technology adds flexibility and choice to that payment experience.”
As part of the launch, each time a Card Member uses points for their McDonald’s order, American Express will make a $1 donation to the Ronald McDonald House Charities (RMHC)[i], helping to support programs that directly improve the health and well being of children.
“We’re constantly looking for ways to make life easier for our customers, including multiple payment options,” said Kevin Newell, executive vice president, chief brand and strategy officer, McDonald’s USA. “American Express has been on the cutting edge of commerce innovation, complementing our mission to add more value to our customers’ overall restaurant experience. In addition, American Express’ commitment to donate to RMHC makes using Membership Rewards points at McDonald’s even more rewarding.”
Dining with Points at McDonald’s
As it rolls out to participating McDonald’s restaurants in the coming months, American Express’ unique technology will enable eligible Card Members to easily use Membership Rewards points for their McDonald’s orders – there are no codes and no registration needed.
To use points at the counter at participating McDonald’s restaurants:
Pay with an eligible American Express Card at the counter
On the payment screen, see the option to use points, and the number of points needed for the order
Press the green “Yes” button to use points for the order; receive an on-screen confirmation that points were used
To use points at the drive-thru, after paying with an eligible American Express Card, Card Members can use points for their order via the American Express Mobile app or online at americanexpress.com.
About the Membership Rewards Program
The Membership Rewards program from American Express offers more than a million rewards from more than 500 brands. The program allows Card Members to earn one point for virtually every dollar charged on eligible, enrolled American Express Cards, with many opportunities to earn points faster. Membership Rewards points are redeemable in a wide selection of reward categories. Points have no expiration date, and there is no limit on the number of points a Card Member can earn. For more information about the Membership Rewards program, visit: membershiprewards.com or call 1-800-AXP-EARN (297-3276).
About American Express
American Express is a global services company, providing customers with access to products, insights and experiences that enrich lives and build business success. Learn more at americanexpress.com and connect with us on facebook.com/americanexpress, twitter.com/americanexpress and youtube.com/americanexpress.
About McDonald’s USA
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to approximately 27 million customers every day. Nearly 90 percent of McDonald’s 14,000 U.S. restaurants are independently owned and operated by businessmen and women. Customers can now log online for free at approximately 11,500 participating Wi-Fi enabled McDonald’s U.S. restaurants. For more information, visit www.mcdonalds.com, or follow us on Twitter @McDonalds and Facebook www.facebook.com/mcdonalds.
Alibaba Group Announces New “Alitrip” Brand and Domain Name, Shares Strategy to Enhance Online Travel Business
Beijing, – Alibaba Group (NYSE: BABA) today announced that its online travel business, Taobao Travel (trip.taobao.com) will become an independent business and brand named “Alitrip” (去啊). Like Taobao Marketplace, Tmall.com and Juhuasuan, “Alitrip” will be another marketplace platform under Alibaba Group with a new independent web domain www.alitrip.com.
“This initiative is part of our Group’s ‘Live @ Alibaba’ vision to diversify the company’s products and services and become central to the everyday lives of consumers. This independent online travel platform is a logical extension of Alibaba Group’s strategy and we are excited for the opportunity to build Alitrip into a leading platform for China’s online travel sector. Alitrip will enrich our ecosystem and create value for users by providing them with high-quality service and an array of new functions,” said Li Shaohua, general manager of Alitrip.
Alitrip currently has over 10,000 merchants on its platform providing airplane tickets, vacation packages, hotel booking services, visa application services and tour guide services. This, in combination with Alitrip’s online payment infrastructure and customer protection scheme, differentiates Alitrip from other online travel sites.
Mr. Li also commented, “Traditionally, online travel businesses have always focused on the sales of travel products, while a large unmet demand for travel services remains. We aim to elevate the online travel sector to a higher level through Alitrip’s service offerings.”
Going forward, Alitrip will focus on four strategic areas, among which mobile and service offerings are its top priorities.
Mobile services – The Alitrip mobile app will combine all service functionalities that can be useful while traveling. Apart from easy cancellation of previous bookings, Alitrip customers can also book taxis, as well as set up flight seat preferences, which will automatically choose their preferred seats once tickets are purchased. Additionally, in order to attract and capture more mobile traffic, Alitrip will offer mobile promotions after this year’s Singles Day (November 11), including certain flight tickets for just one RMB.
Product and service innovation – Alitrip will continually seek opportunities to enhance its service and product offerings through technology and innovation. For example, Alitrip customers can utilize a feature to pre-order and reserve travel products through their Yu’e Bao account, a money market product. The money they use for purchases will remain in their Yu’e Bao account and continue to generate interest until the confirmation of the transactions. Alitrip customers can also check into hotels without using credit cards for payment guarantee, by providing their Alipay account information for automatic fee deduction at the end of their stay.
Platform expansion – Hong Kong’s flagship air carrier Cathay Pacific Airlines and Asia’s leading hotel-booking site Agoda.com have signed agreements to join Alitrip ahead of the popular annual Singles Day shopping festival on November 11. Alitrip will work towards bringing additional leading airlines, travel agents and third-party service providers to join the thousands of merchants already operating on the platform.
Consumer protection – In order to provide customers with security and convenience, Alitrip will offer no-questions-asked refunds to consumers for tickets or hotel reservations within one hour. In order to protect consumers’ interests, Alitrip will also operate a RMB100 million consumer protection fund through which refunds can be allocated back to its customers right away.
Alitrip will be an integral part of Alibaba Group’s ecosystem, offering a wide range of vacation travel products and services from leading travel service providers.
About Alibaba Group
Alibaba Group’s mission is to make it easy to do business anywhere. The company is the largest online and mobile commerce company in the world in terms of gross merchandise volume. Founded in 1999, the company provides the fundamental technology infrastructure and marketing reach to help businesses leverage the power of the Internet to establish an online presence and conduct commerce with hundreds of millions of consumers and other businesses.
Alibaba Group’s major businesses include:
Taobao Marketplace (www.taobao.com), China’s largest online shopping destination
Tmall.com (www.tmall.com), China’s largest online third-party platform for brands and retailers
Juhuasuan (www.juhuasuan.com), China’s most popular online group buying marketplace
Alitrip (www.alitrip.com), a leading online travel booking platform
AliExpress (www.aliexpress.com), a global online marketplace for consumers to buy directly from China
Alibaba.com (www.alibaba.com), China’s largest global online wholesale platform for small businesses
1688.com (www.1688.com), a leading online wholesale marketplace in China
Alibaba Cloud Computing (www.aliyun.com), a leading provider of cloud computing services to businesses and entrepreneurs
Alibaba Group also provides payment and/or escrow services on its marketplaces through its contractual arrangements with Ant Financial Services Group, a related company of Alibaba Group which operates Alipay (www.alipay.com).
Through China Smart Logistics (or Zhejiang Cainiao Supply Chain Management Co., Ltd.), a 48%-owned affiliate, Alibaba Group operates a central logistics information system that connects a network of express delivery companies in China.
Starbucks On The Path To Hire 10,000 Veterans and Military Spouses
On a rainy Friday, a man in a business suit looked out the 56th floor window of Seattle high-rise. The phone call he was on – an interview for a job in New York – couldn’t hold his attention.
“All I wanted to do was race downstairs and get to the Starbucks store I was staring at,” said Jason Wing. “I wanted to be a part of something great again.”
Wing had over 20 years of military leadership in health care administration and operations. Commissioned in 1993, his first eight years of active duty with the U.S. Army were spent with the medical service corps. In the last few years, he was commander of the Warrior Transition Battalion at Joint Base Lewis-McChord in Washington state.
Wing remained as a reservist with the Army while completing an MBA, but was ready for a new career challenge. After hearing about Starbucks commitment to hire 10,000 veterans and military spouses by the end of 2018, Wing said he “set my sights on Starbucks.”
“I had always admired Starbucks and wanted to work for them,” said Wing. “Starbucks veterans’ hiring initiative reinforced my desire to work for such a special place.”
That desire became a reality in February of this year when Wing became a Starbucks district manager, responsible for the operation of 12 Starbucks stores. He’s among the 1,048 new partners (employees) hired as a direct result of Starbucks multi-year hiring and career development strategy.
Of the more than 1,000 veterans and military spouses hired in the past year, the majority are beginning their Starbucks careers in stores – baristas, shift supervisors, store managers, district managers and regional directors. In addition, about 60 are working in 18 corporate departments including store development, global operations and supply chain operations. Starbucks partners who’ve joined the company since the announcement of the veterans hiring initiative represent 48 states.
Starbucks also established an internal infrastructure dedicated to matching the transferrable skill sets of veterans with specific talent needs across the enterprise. This will aid the company in meeting its goal of hiring another 2,000 veterans and military spouses in the next year.
“The level of integrity, ethics, leadership skills and value they bring to our society and our company is unparalleled,” said Howard Schultz, Starbucks chairman, president and ceo. “The veterans and military spouses we’ve hired have made us a stronger organization and partners tell me they are so proud to work alongside a veteran. I hope we exceed 10,000 hires.”
Among Starbucks new hires is Lindsay Huibregtse, who retired from the Air Force in December of last year after 12 years of service that took her around the U.S. and overseas to Germany and South Korea.
“There’s a symphony of things I love about Starbucks. It’s the coffee, it’s the commitment to veterans and more than anything it’s the way the company focuses on its partners,” said Huibregtse, hired in July as an administrative assistant in Starbucks Law and Corporate Affairs department.
Former Army Special Forces soldier Ross Feuerstein joined the company in August as a quality assurance manager for Teavana – the specialty tea retailer that became part of the Starbucks family on December 31, 2012.
Feuerstein enlisted because he wanted to “do something honorable” with his life, he said. The skills he gained from his Army service from 2001 to 2011 transfer well to his job today.
“Judgment calls, organizing teams for success, and project planning are crucial in both the military and corporations,” said Feuerstein. “The most common thread between the Army and Starbucks is that both emphasize collaboration and care about their people.”
Military men and women thrive in complex situations often “defined by ambiguity or uncertainty,” according to Tom Tice, Starbucks military and veterans outreach recruiting manager.
Tice speaks from first-hand experience. He has 21 years of Marine Corps service to call on as he helps other retired veterans, reservists and military spouses find fulfilling new careers with Starbucks.
“Veterans have a selfless need to serve, and that resonates well with Starbucks,” he said. “They are also changing who we are as a company. They’re expanding our knowledge and helping Starbucks become more deeply connected with the military communities we serve.”
Coming up:
“For Love of Country: What Our Veterans Can Teach Us About Citizenship, Heroism and Sacrifice” book launch on November 4. Written by Howard Schultz and Rajiv Chandrasekaran, the book honors service members responsible for acts of uncommon valor in Iraq and Afghanistan. Profiles include: an Army sergeant who repeatedly ran through a storm of gunfire to save the lives of his wounded comrades; two Marines who sacrificed their lives to halt an oncoming truck bomb and protect 33 of their brothers in arms; a general seeking to find new ways to treat brain injuries; and an army spouse counseling wives whose husbands have sustained life-altering injuries; former soldiers helping residents dig out after natural disasters, and those helping turn around inner-city neighborhoods.”
Starbucks, HBO and Chase present THE CONCERT FOR VALOR – a first-of-its-kind live concert to honor the courage and sacrifice of America’s veterans and their families on the National Mall in Washington, D.C. The star-studded concert on HBO will be free for all to view or attend in person on Veterans Day, beginning at 7:00 p.m. ET/4:00 p.m. PT.
Debut of Starbucks Veterans Card in stores. For each Starbucks Veterans Card purchased from November 4 through 11, Starbucks will donate $5 to Onward Veterans, an initiative to support and empower veterans and their families as they transition to civilian life. Onward Veterans is a donor-advised fund held by the Silicon Valley Community Foundation.
On Veterans Day, participating Starbucks locations in the U.S. will offer a free tall (12 fl. oz.) brewed coffee to veterans, active duty service members and military spouses, as gesture of thanks for their service.
Starbucks Unveils Reimagined In-Store and Digital Innovations for Holiday 2014 and Beyond
Starbucks Coffee Company unveiled a roadmap of innovations to its more than 2,000 district managers at the Starbucks Leadership Experience conference in Seattle this week. The company shared several customer initiatives to further transform and elevate the Starbucks Experience in Holiday 2014 and beyond.
“Holiday 2013 witnessed a seismic shift in consumer behavior in which many traditional brick-and-mortar retailers experienced a decline in foot traffic compared to significant growth in online shopping,” said Howard Schultz, chairman, president and chief executive officer of Starbucks Coffee Company. “Customers researched, compared prices, and then bought the brands and items they wanted online, frequently utilizing a mobile device to do so. Since that time, we have been focused on radically redefining the Starbucks retail experience for our partners, customers and stores. As a result of the work we’ve done, Starbucks is poised for a great holiday – our innovation pipeline is strong and we have a number of initiatives ready to launch during the holiday and into calendar 2015 and beyond.”
Since last winter, the company has completely reimagined the holiday experience in stores for this shopping season, staying true to many time-honored traditions, such as the arrival of the iconic red Starbucks cups in stores, while adding innovative and relevant products for holiday shoppers. In addition to the arrival of the first new holiday handcrafted beverage in five years – the Chestnut Praline Latte – Starbucks will offer the 30th anniversary of Starbucks Christmas Blend and unveil the first-ever 100 uniquely designed Starbucks Cards in a full collection. This holiday season Starbucks is also launching a unique opportunity for a select number of customers to win “Starbucks for Life” by simply swiping their Starbucks Card or paying with their mobile device.
“What could be bigger this holiday than winning Starbucks for Life? This is the first time we have ever offered customers something of this magnitude and what better way than to anchor it with our renowned Starbucks Card program. This giveaway is poised to bring great excitement and fun to our customers during this special time of the year,” said Sharon Rothstein, Starbucks executive vice president and global chief marketing officer.
Starbucks will introduce for the first time Mobile Order and Pay in stores within the Portland area before the end of the calendar year, which will enable customers to place orders in advance of their visit and pick them up at their selected Starbucks location. Mobile ordering will deliver convenience, frequency and speed of service and over time, become the fastest and easiest way for customers to order, pay and pick up their purchases. Starbucks is planning the launch of Mobile Order and Pay in 2015 across the United States, thus extending Starbucks leadership in the mobile commerce arena and continuing the company’s efforts to bring the most innovative customer programs first to market.
In addition to payments, Starbucks has created compelling value and benefits within its loyalty program for its customers using mobile devices. Starbucks loyalty program, My Starbucks Rewards™, will deliver more meaningful, relevant and personal rewards to its customers, right at their fingertips. Benefits include access to special events such as the upcoming Holiday Share Event, sneak previews of new products and promotions and additional opportunities to earn and redeem rewards across the Starbucks family of brands, in addition to earning Stars down the grocery aisle through purchase of Starbucks packaged coffee and now Starbucks VIA®.
On December 5, Starbucks will open the first-of-its-kind interactive Starbucks Reserve Roastery and Tasting Room dedicated to roasting, coffee education and increased availability of their fast-growing small-lot Starbucks Reserve coffees. The consolidation of small-batch roasting will allow the company to expand their Starbucks Reserve coffee line to 1,500 locations globally as well as open over 100 stores designed to highlight these rare coffees exclusively.
About Starbucks
Since 1971, Starbucks Coffee Company has been committed to ethically sourcing and roasting high-quality arabica coffee. Today, with stores around the globe, the company is the premier roaster and retailer of specialty coffee in the world. Through our unwavering commitment to excellence and our guiding principles, we bring the unique Starbucks Experience to life for every customer through every cup. To share in the experience, please visit us in our stores or online at www.starbucks.com.
McDonald’s Announces New Collaboration with Apple to Simplify Payment Experience
McDonald’s Corporation today announced it will accept Apple Pay in all of its U.S. restaurants following today’s launch of the mobile payments service, making food and beverage purchases fast and easy for customers using iPhone 6, iPhone 6 Plus and Apple Watch. The combination of Apple Pay and McDonald’s investments in NFC (near-field communication) enabled payment scanners will significantly simplify how customers pay for their food and beverage purchases at McDonald’s.
“Apple Pay enhances our global digital strategy and is a win for McDonald’s customers who desire greater speed and ease,” said Atif Rafiq, McDonald’s senior vice president and global chief digital officer. “Apple’s transformative mobile payments service brings a new level of convenience to McDonald’s customers, allowing them to instantly pay and stay, or pay and be on their way. Our support of mobile payment options further demonstrates our commitment to be an influential leader in the retail digital space.”
While keeping a finger on Touch ID, iPhone 6 and iPhone 6 Plus users simply hold their devices near the contactless NFC reader to make a payment at front counters and drive-thrus at virtually all of McDonald’s 14,000-plus restaurants in the U.S. starting in October. Users’ payments will be charged to their credit or debit card on file from their iTunes Store account. McDonald’s and its independent franchisees invested in NFC technology for restaurant point-of-sale systems as part of the company’s digital strategy and commitment to customers’ emerging needs. McDonald’s will continue to add mobile payment capability at restaurants worldwide.
“We’re excited to see the mobile payments industry reach a potential inflection point. As the technology catches on, McDonald’s will be well positioned to leverage the investments we’ve made around the world,” said Rafiq.
More information on how to use the Apple Pay technology will be available in the coming weeks.
“McDonald’s drives innovation in our industry, and we’re proud to work with Apple, another iconic brand, to significantly improve our customer experience by accepting purchases via Apple Pay,” said Steve Easterbrook, senior executive vice president and global chief brand officer of McDonald’s. “Given our scale and reach as one of the most frequented businesses in the world, this alliance uniquely benefits millions of consumers whose lives intersect everyday with both brands. There’s great potential for us to work together to simplify the customer experience in the digital era, including further support of Apple Pay in markets across the world.”
ABOUT McDONALD’S
McDonald’s is the world’s leading global food service retailer with more than 35,000 locations serving approximately 70 million customers in more than 100 countries each day. More than 80% of McDonald’s restaurants worldwide are owned and operated by independent local business men and women. To learn more about the company, please visit: www.aboutmcdonalds.com and follow us on Facebook
(http://www.facebook.com/mcdonaldscorp) and Twitter (http://twitter.com/McDonaldsCorp).
Starbucks Poised for Continued Growth in Japan Through Full Ownership of Market
SEATTLE; September 24, 2014 – Starbucks Corporation (Nasdaq: SBUX) today announced that it will acquire the remaining 60.5% share of Starbucks Coffee Japan, Ltd. (Starbucks Japan) that the company currently does not own through a two-step tender offer process, further elevating Starbucks growth and innovation in its second-largest market when measured by retail store sales. The acquisition positions Starbucks to accelerate growth across multiple channels in Japan, including the potential introduction of new concepts, such as Teavana. Before the end of the first quarter of fiscal year 2015, Starbucks expects to have a controlling interest and will consolidate Starbucks Japan into the company’s results. Starbucks expects this transaction will be immediately accretive on a non-GAAP basis when excluding certain items noted later in this release.
Starbucks Japan is a joint venture between Starbucks and Sazaby League that operates Starbucks branded retail stores in Japan. Since the inception of their joint venture agreement in 1995, Starbucks and Sazaby together introduced the coffeehouse experience to Japanese customers and built one of Starbucks top-performing markets globally. Starbucks Japan’s business today is marked by strong brand recognition and deep customer loyalty built through delivering an unparalleled Starbucks Experience. Starbucks stores have been remarkably consistent performers despite ongoing macro-economic challenges in Japan.
“Nearly 20 years ago we opened the first Starbucks store outside of North America in Tokyo’s Ginza district with lines around the block,” said Howard Schultz, chairman, president and ceo of Starbucks Coffee Company. “Japan is a market we know well and care deeply about, with more than 25,000 partners serving millions of customers every week at more than 1,000 stores. Full ownership of Starbucks Japan enables us to build on the amazing foundation of customer trust and loyalty our partners have achieved by continuing to take care of our people, delivering the highest quality coffee and innovating in product, store design and the digital experience.”
“We would like to thank all of our partners in Japan who wear the green apron with pride and deliver the Starbucks Experience to our customers each and every day,” commented John Culver, group president China/ Asia Pacific, Channel Development and Emerging Brands. “Their efforts have built an admired brand and delivered the strong financial results that have made Starbucks Japan a meaningful contributor to the growth and profitability in our China/ Asia Pacific segment. We wish Sazaby the best and sincerely appreciate the operational excellence and leadership that they have contributed to Starbucks Japan’s success and the solid foundation they have helped us build for the opportunities ahead.”
Over the summer, Sazaby approached Starbucks about selling its Starbucks Japan ownership stake to Starbucks and exiting the business in a smooth and orderly manner in advance of the expiration of Starbucks Japan’s retail franchise rights. Starbucks credits Sazaby with establishing and growing Starbucks Japan’s healthy business and is excited for this next chapter in Starbucks Japan’s evolution which will leverage existing infrastructure, systems and expertise to continue disciplined retail growth and expanded presence in other channels.
“It has been an honor for Sazaby to be part of the Starbucks family for nearly two decades,” said Masatoku Mori, President and Representative Director, Sazaby. “We are deeply grateful for the opportunity we have had to introduce the Starbucks Experience and the world’s best coffee to Japan. We have full confidence that Starbucks will continue to care for our dedicated partners, loyal customers and neighboring communities with the same personalized attention and respect they’ve provided since opening our first Starbucks store in 1996.”
The first step in the two-step tender offer process begins with Sazaby tendering its shares, which will commence on September 26th. The purchase price for Sazaby’s 39.5% stake is ¥965 per share, for a total of ¥55 billion, or approximately $505.0 million with Japanese Yen converted into US Dollars at a reference conversion rate of 108.93 JPY to USD. Upon final settlement of this first tender offer step, which is anticipated to occur during the middle of Starbucks first quarter of fiscal 2015, Starbucks will own a controlling 79% interest in Starbucks Japan.
Shortly after the settlement of the first step in the tender offer and following the release of Starbucks Japan’s second quarter earnings results, Starbucks will initiate the second step for the remaining 21% ownership interest held by public shareholders and option holders of Starbucks Japan’s common stock. The tender offer purchase price for this second step is ¥1,465 per share, for a total of ¥44.5 billion, or approximately $408.5 million at the above referenced conversion rate. The public price per share of ¥1,465 represents an 11.6% premium to the 30-day average price of Starbucks Japan’s stock, a 4.7% premium to the closing price on Monday, September 22, and a 51.8% premium to the price Starbucks is paying Sazaby for its shares.
All steps of this tender offer process have been unanimously approved by the boards of directors of Starbucks, Sazaby and Starbucks Japan, and the transactions are expected to be fully completed during the first half of calendar 2015.
The consolidation of Starbucks Japan’s financial results into Starbucks financials will commence after the final settlement of the first step of the tender offer, at which time Starbucks will record the required purchase
accounting adjustments, such as the step-up in fair value of Starbucks existing ownership interest in Starbucks Japan, as well as newly acquired tangible and intangible assets. This information will be included in Starbucks first quarter of fiscal 2015 externally reported financial results.
Financial targets for Starbucks fourth quarter and fiscal year 2014 provided in conjunction with Starbucks 2014 third quarter earnings on July 24th are unchanged as a result of this transaction. Starbucks expects this transaction to be slightly accretive to the company’s fiscal year 2015 non-GAAP financial results, when excluding: 1) an anticipated acquisition-related gain in the first quarter of fiscal 2015 resulting from a fair value adjustment of Starbucks current 39.5% ownership interest in Starbucks Japan; 2) ongoing amortization expense of significant acquired intangible assets related to the transaction; and 3) transaction and integration costs.
The English translation of the press release issued by Solar Japan Holdings G.K., an indirect wholly-owned subsidiary of Starbucks that will acquire the shares and options, will be available later today on Starbucks website at http://investor.starbucks.com. The English translation of the tender offer explanatory statement will be available on September 26, 2014 at http://investor.starbucks.com. The offering documents will be available in Japanese on September 26, 2014 at http://www.smbcnikko.co.jp/stock/tob.
About Starbucks
Since 1971, Starbucks has been committed to ethically sourcing and roasting high-quality arabica coffee. Today, with stores around the globe, the company is the premier roaster and retailer of specialty coffee in the world. Through our unwavering commitment to excellence and our guiding principles, we bring the unique Starbucks Experience to life for every customer through every cup. To share in the experience, please visit us in our stores or online at www.starbucks.com.
About Starbucks Japan
Starbucks Japan was formed as a joint venture partnership in 1995 with license agreements that grant it the exclusive right to develop and operate Starbucks coffee stores in Japan, and to use certain trademarks, designs, marks, technologies, and know how. With more than 1,000 stores today, Starbucks Japan employs approximately 25,000 partners. Earlier this year, Sazaby approached Starbucks about their interest in selling their Starbucks Japan ownership stake and exiting the business. As stated in Starbucks Japan’s securities filings, the existing license agreements are set to expire on March 31, 2021 and contain no provision for auto-renewal.
IHG Announces Its Seventh Multiple Development Agreement In Germany
InterContinental Hotels Group (IHG®), one of the world’s largest hotel companies, has announced its seventh multiple development agreement (MDA) in Germany with existing owner partner Sierra Hotel Management Ltd. The first property already signed under the agreement is Holiday Inn Express® Karlsruhe – City Park, due to open in mid-2016.
Holiday Inn Express Karlsruhe – City Park marks the first hotel out of a total of five hotels in the agreement. The newly constructed hotel will feature 115 rooms, three multifunctional meeting rooms and ample car parking spaces for guests.
Holiday Inn Express Karlsruhe – City Park will occupy a prime location on Zimmerstrasse at the entrance to the city of Karlsruhe, which is home to the German Federal Constitutional Court, a number of large companies and several research institutions. The city is well connected to Frankfurt, Munich, Freiburg, Basel and Paris and the hotel is within close proximity to the largest redevelopment being undertaken in the area.
René Schappner, Director of Development for Germany, IHG said: “We’re thrilled to have signed our seventh MDA with Sierra and this growth engine is going to greatly help accelerate our shared development goals for Germany.”
Uwe Aschke, CEO of Sierra Hotel Management Ltd. said: “Holiday Inn Express is a strong hotel brand with fantastic growth potential in Germany. We’re excited about the multiple development agreement with IHG. The new Holiday Inn Express in Karlsruhe is a significant milestone in the company’s growth strategy.”
Launched in 1991, the Holiday Inn Express brand opens hotels at a rate of two per week on average across the world and is part of the Holiday Inn portfolio of brands, which is the largest global hotel brand, with the largest global pipeline. There are currently 221 Holiday Inn Express hotels open in Europe and 39 in the development pipeline.*
IHG’s broader family of nine brands in nearly 100 countries meets the needs of guests, whatever the occasion – whether an overnight getaway, a business trip, a family celebration or a once-in-a-lifetime experience. All IHG hotels participate in IHG’s guest loyalty programme, IHG® Rewards Club which is the industry’s first and largest guest loyalty programme with over 80 million members. It is free to join at www.IHGRewardsClub.com.
Darden Restaurants Implements Starboard’s Operational Plan And Files With SEC
ORLANDO, Fla., — Darden Restaurants, Inc. (NYSE: DRI) today commented on the operational plan proposed by Starboard Value L.P. and its affiliates (“Starboard”).
“We remain open minded toward all ideas that support long-term value creation for our shareholders and improve the dining experience for our guests,” said Gene Lee, President and Chief Operating Officer of Darden. “While we will carefully and thoughtfully review Starboard’s plan, which has been promised by Starboard for some time, upon initial review, we believe many of the brand and cost optimization strategies are already being implemented across our company and are showing results.”
Mr. Lee continued, “The Olive Garden Brand Renaissance is well underway, and the improvements we are seeing in guest satisfaction and traffic trends reinforce our confidence in Olive Garden’s potential. In addition, our efforts to grow and develop LongHorn Steakhouse and our Specialty Restaurants are on track. As we evaluate the Starboard plan, we will work to continue making strong progress across our brands for the benefit of all Darden stakeholders, including our employees.”
Olive Garden® Brand Renaissance First Quarter Fiscal 2015 Highlights
Over the past year, Darden has been implementing far-reaching improvements for all elements of the Olive Garden business to reignite traffic growth and support margin expansion. Key initiatives have included enhancing culinary operations and service, introducing a core menu innovation, pursuing a new approach to advertising and promotions, and launching a re-imaging program. The Olive Garden Brand Renaissance is beginning to deliver positive results and reinforces the Company’s confidence in the brand’s ongoing development.
Guest experience and satisfaction scores are improving across the system, including Overall, Attentiveness, Pace of Meal and Food Taste, as a result of an intensified focus on service and food quality. Darden expects these to translate into higher traffic trends over time.
Online ordering, including a redesigned web experience and the national launch of an online To-Go platform, is underway and strengthening the take-out business. In the first quarter of fiscal 2015, Darden achieved a 13% increase in Olive Garden’s take-out business compared to the first quarter last year. Notably, check averages from online orders are significantly higher than those placed on the phone, which represents a margin growth driver should these trends continue.
Testing of tablet technology in several restaurants is underway and has generated encouraging results, including check growth due to an increase in add-on sales, increased table turns, a 60% pay-at-the-table rate and increased guest survey response rates, as well as an increase in tip percentage for servers.
Initial sales results from a pilot remodel program are encouraging. The Company has completed three remodels that reflect significant interior and exterior changes. This has resulted in a more than 10% increase in traffic on average in the remodeled restaurants as guests respond enthusiastically to the changes.
Darden Restaurants, Inc. has filed an investor presentation with the Securities and Exchange Commission (“SEC”) in connection with the Company’s 2014 Annual Meeting of Shareholders to be held on October 10, 2014. Darden’s presentation and other materials regarding the Board’s recommendation for the 2014 Annual Meeting can be found on the Company’s website and at www.DardenAnnualMeeting.com, which the Company will use for Annual Meeting-related communications going forward.
“We have had numerous conversations over the past months with our shareholders, including Starboard, regarding Darden’s operating plan and the Olive Garden Brand Renaissance,” said Gene Lee, President and Chief Operating Officer of Darden. “After reviewing Starboard’s proposed operating plan, we believe Darden’s current initiatives, which are already delivering encouraging results, address the majority of Starboard’s suggestions. We are pleased that Starboard agrees with the actions we are taking to reinvigorate restaurant performance, reduce costs, and drive growth.”
Mr. Lee continued, “We are also troubled by certain Starboard suggestions for Olive Garden that we believe would undermine progress that is improving both food quality and guest experience, and we believe that implementing these suggestions would derail the brand’s turnaround. While we agree that maintaining a close eye on costs is important, we do not agree with actions that may boost margins in the short-term, but sacrifice brand reputation over the long-term. At Darden, we are executing a plan that is delivering meaningful cost savings, with selling, general and administrative expenses as a percentage of sales in fiscal 2015 expected to be the lowest since Darden became a public company. These are sustainable savings that contribute to bottom line growth for our shareholders, while also preserving the superior quality and service for which Darden’s brands are known.”
Mr. Lee concluded, “People are our most important ingredient, and Darden’s people have expressed their affection for, confidence in and commitment to the Company in the clearest ways possible. For four consecutive years, Darden has been one of Fortune’s 100 Best Companies to Work For, rankings that heavily reflect a comprehensive and independently administered survey of our frontline employees; Olive Garden, LongHorn Steakhouse and The Capital Grille are recognized by People Report, a leading industry Human Resources organization; and Darden’s annual turnover in each front line employee segment is well below the casual dining industry average. These awards and achievements reflect our unified focus on driving sustainable success and value creation for all of Darden’s stakeholders, and we remain open to all ideas that support our ability to deliver on this objective.”
Darden’s Board of Directors stated, “Given the significant risks that we believe could result from allowing Starboard to take control of Darden, we do not believe it is necessary for shareholders to elect an entirely new Board to implement operating initiatives that are largely already underway and delivering encouraging results. In our view, Darden’s new slate of director nominees provides the optimal balance of fresh perspectives from four new, highly qualified independent nominees and continuity of experience and insight from four continuing independent nominees, together with four seats to be filled by Starboard – resulting in eight of 12 directors who are new this year. All of Darden’s director nominees share the common goal of enhancing shareholder value, and are prepared to work collaboratively with all of the new directors, including the Starboard nominees, to consider the alternatives available to achieve this objective.”
Highlights of the investor presentation, titled “Operating Darden with the Right Talent, Plan and Priorities,” are below.
Darden’s Board and management have built Darden into the premier full-service restaurant company in the industry.
Darden is convinced it has the right leaders with proven records in restaurant operations to continue the positive momentum.
Since being appointed as President and Chief Operating Officer in September 2013, Gene Lee has sharpened the Company’s focus on restaurant-level operations and guest experience through a proven, back-to-basics approach.
Darden’s employees continue to express their affection for, confidence in and commitment to the Company.
Olive Garden® holds an enviable position with leading average unit volumes (AUVs), restaurant level profitability and guest satisfaction scores.
The Olive Garden Brand Renaissance turnaround is underway, and Darden expects it to continue to deliver results.
Darden’s efforts to develop LongHorn Steakhouse® into America’s favorite steakhouse are on track. LongHorn’s same-restaurant sales exceeded the industry by 3.8 percentage points in fiscal 2014 and guest counts are exceeding the industry for the 19th consecutive quarter in the first quarter of fiscal 2015.
Darden is continuing to build on the solid performance at Specialty Restaurants, which benefits from strong brands with unique differentiation. The Company’s Specialty Restaurants continue to provide strong unit growth and competitively superior same-restaurant sales growth.
Many industry analysts are recognizing that Darden’s turnaround is gaining momentum.[1]
Having reviewed Starboard’s operating plan, it appears that Starboard’s suggestions replicate initiatives that are already underway and delivering encouraging results.
Many industry analysts also recognize the risks of implementing Starboard’s plan.[1]
Olive Garden Brand Renaissance First Quarter Fiscal 2015 Highlights
Over the past year, Darden has been implementing far-reaching improvements for all elements of the Olive Garden business to reignite traffic growth, enhance the guest experience and support margin expansion. Key initiatives have included introducing a core menu innovation to reinforce value, improve quality, expand choice and variety, and capitalize on the convenience trend; simplifying restaurant operations and intensifying the emphasis on service; implementing a more integrated communications platform to enhance brand relevance with a new approach to marketing, advertising and promotions to drive continued industry-leading AUVs; and launching a re-imaging program that brings the brand to life with every guest touch point, including plate ware, server uniforms, new logo, exterior signage and new table top merchandising.
The Olive Garden Brand Renaissance is beginning to deliver positive results and reinforces the Company’s confidence in the brand’s ongoing development. For example, and as further detailed in the investor presentation:
Guest experience and satisfaction scores continue to improve across the system, including Overall, Attentiveness, Pace of Meal and Food Taste, as a result of an intensified focus on service and food quality. Darden expects these to translate into higher traffic trends over time.
New menu items have reinforced value, expanded variety and supported increased demand from key customer segments, including Millennials. Through Pronto Lunch, Darden has reduced dine times for guests seeking a quicker lunch experience. In addition, by leveraging metrics made available in Darden’s new technology platform, the Company has significantly reduced false waits.
The national launch of Darden’s Online To-Go Platform is in place, and strengthening the take-out business. In the first quarter of fiscal 2015, Olive Garden achieved a 13% increase in its take-out business compared to the first quarter last year. In recent weeks, To-Go sales have grown at approximately 20% on a year-over-year basis. Notably, the Company continues to see a 30% increase in check average when guests order online, which will drive margin growth should these trends continue.
Testing of tablet technology in restaurants is underway and has generated encouraging results. At locations where the new technology is available, 80% of guests interact with the device, and 60% of them pay the check on the tablet. Tablet use has increased add-on sales, table turnover, guest survey response rates, and tip percentage for servers. The Company expects tablet technology to be installed system-wide by the end of fiscal 2015.
Initial sales results from a pilot remodel program are encouraging. The Company has completed three remodels, which introduce significant interior and exterior improvements. This has resulted in a more than 10% increase in traffic as well as an increase in alcohol and beverage sales.
About Darden Restaurants
Darden Restaurants, Inc., (NYSE: DRI), owns and operates more than 1,500 restaurants that generate approximately $6.3 billion in annual sales. Headquartered in Orlando, Fla., and employing 150,000 people, Darden is recognized for a culture that rewards caring for and responding to people. In 2014, Darden was named to the FORTUNE “100 Best Companies to Work For” list for the fourth year in a row. Our restaurant brands – Olive Garden, LongHorn Steakhouse, Bahama Breeze, Seasons 52, The Capital Grille, Eddie V’s and Yard House – reflect the rich diversity of those who dine with us. Our brands are built on deep insights into what our guests want. For more information, please visit www.darden.com.
JW Marriott Hotels & Resorts Brings Poise & Grace to Service Culture with The Joffrey Ballet
Bethesda, Md., – JW Marriott Hotels & Resorts and The Joffrey Ballet are taking guest service to a new level with the launch of “Poise and Grace,” a series of inspirational video training tutorials led by Ashley Wheater, artistic director of The Joffrey Ballet. As part of the luxury hotel brand’s commitment to service excellence, the program was developed to inspire associates to develop and bring natural confidence, poise and grace to the guest experience. The training series includes exclusive content and tailored instruction that teaches associates how to incorporate the foundations of dance into everyday guest interaction.
“At JW Marriott, we look to identify associates that live the brand vision of orchestrating the exceptional, crafting luxurious experiences for guests that are inspired by their passions,” said Mitzi Gaskins, vice president and global brand manager of JW Marriott Hotels & Resorts. “Poise and posture are globally recognized cultural cues that reflect the care and dedication our associates provide in every service interaction.”
JW Marriott Hotels and Joffrey Ballet - EngageFeaturing Wheater and JW Marriott associates, the videos focus on the importance of Warming Up, Proper Breathing, Flow of Movement and Connecting to the Audience while emphasizing the importance of both verbal and visual cues including posture, squaring one’s shoulders and two-handed delivery and engagement techniques. Videos are typically shown during Daily Rehearsal – a team stand-up meeting where associates focus on JW Marriott’s unique service culture and discuss the business of the day. Videos are inspirational and flexible, not prescriptive, and can occur one-on-one, in a group setting or even during a hotel-wide meeting. Associates can also access content via a web-based app called Orchestr8, which allows hotels to share with one another how they have orchestrated exceptional guest experiences. The new program will be deployed across all 68 JW Marriott properties in 26 countries by August 30.
JW Marriott worked with brand partner and Chicago Tribune’s Chicagoan of the Year Ashley Wheater to identify the four core behaviors that help dancers embody poise and grace. Although hotel guests do not see the videos, they do experience the end result – confident, intuitive associates who make an impact, from strong first impressions to establishing a meaningful connection guests.
“We are proud to partner with JW Marriott on the Poise and Grace video training series,” said Wheater. “Ballet technique breeds discipline, self-confidence and a genuine interaction between people. Dancers epitomize poise and grace, and this program is a wonderful way to both celebrate our brand partnership and enhance the JW Marriott guest experience.”
JW Marriott Hotels and Joffrey BalletThe JW Marriott Chicago (151 W. Adams) served as the host hotel for the creation of the Poise and Grace videos due to its longstanding relationship with The Joffrey Ballet and its standing as #1 in guest satisfaction among JW Marriott properties in the last two of three years. Director of Sales & Marketing Steve Conklin at the JW Marriott Chicago explains how associates have embraced the program on property:
“When you think of poise and grace, the perfect metaphor is ballet. It’s an easy association for the team. The exercises, which include everything from practicing flow of movement through an obstacle course of tight spaces to noticing eye and heart placement when making a connection with the guest, have truly helped our associates to carry themselves with confidence and deliver a superior level of service to our guests.”
About JW Marriott Hotels & Resorts
JW Marriott is part of Marriott International’s luxury portfolio and consists of beautiful properties in gateway cities and distinctive resort locations around the world. These elegant hotels cater to today’s sophisticated, self-assured travelers, offering them the quiet luxury they seek in a warmly authentic, relaxed atmosphere lacking in pretense. JW Marriott properties artfully provide highly crafted, anticipatory experiences that are reflective of their locale so that their guests have the time to focus on what is most important to them. Currently, there are 68 JW Marriott hotels in 26 countries; by 2019 the portfolio is expected to encompass more than 100 properties in over 40 countries. Visit us online, on Instagram, Twitter and Facebook.
Burger King and Tim Hortons Merge To Form World’s Largest Quick Service Restaurant Company
Oakville, Ontario and Miami, Florida; August 26, 2014 – An agreement was reached today to create the world’s third largest quick service restaurant company. Tim Hortons Inc. (TSX, NYSE: THI) and Burger King Worldwide Inc. (NYSE: BKW) today announced a definitive agreement under which the two companies will create a new global powerhouse in the quick service restaurant sector. With approximately $23 billion in system sales, over 18,000 restaurants in 100 countries and two strong, thriving, independent brands, the new company will have an extensive international footprint and significant growth potential. The new global company will be based in Canada, the largest market of the combined company.
Tim Hortons and Burger King each have strong franchisee networks and iconic brands that are loved by their guests. Following the closing of the transaction, each brand will be managed independently, while benefitting from global scale and reach and sharing of best practices that will come with common ownership by the new company.
Under the terms of the transaction, which has been unanimously approved by the Board of Directors of both companies, Tim Hortons shareholders will receive C$65.50 in cash and 0.8025 common shares of the new company per Tim Hortons share. Based on Burger King’s unaffected closing stock price as of August 22, 2014, this represents total value per Tim Hortons share of C$89.32 and based on Burger King’s closing stock price as of August 25, 2014, this represents total value per Tim Hortons share of C$94.05. As an alternative to the default mixed transaction consideration described above, each Tim Hortons shareholder will have the ability to elect to instead receive, for each Tim Hortons share held, either (i) C$88.50 in cash; or (ii) 3.0879 common shares of the new company, in each case subject to pro ration.
The C$89.32 unaffected offer value represents a premium of 39% based on the volume weighted average price of Tim Hortons stock over the past 30 days ending Friday August 22, 2014, and a 30% premium based on Tim Hortons closing stock price on August 22, 2014. By receiving shares in the new parent company, Tim Hortons shareholders will have the opportunity to participate in the new company’s long-term value creation potential.
Alex Behring, Executive Chairman of Burger King and Managing Partner of 3G Capital, said, “By bringing together our two iconic companies under common ownership, we are creating a global QSR powerhouse. Our combined size, international footprint and industry-leading growth trajectory will deliver superb value and opportunity for both Burger King and Tim Hortons shareholders, our dedicated employees, strong franchisees, and partners. We have great respect for the Tim Hortons team and look forward to working together to realize the full potential of these two extraordinary businesses.”
Marc Caira, President and CEO of Tim Hortons, said, “We are very proud of the great history of our organization and the progress we have achieved in creating value and delivering the ultimate experience for our guests. As an independent brand within the new company, this transaction will enable us to move more quickly and efficiently to bring Tim Hortons iconic Canadian brand to a new global customer base. At the same time, our customers, employees, franchisees and fellow Canadians can all rest assured that Tim Hortons will still be Tim Hortons following this transaction, including our core values, employee and franchisee relationships, community support and fresh coffee.”
“Over the past four years, we have transformed Burger King into one of the fastest-growing and most profitable QSR businesses in the world, through successful international growth, a consistent focus on brand revitalization and strong commitment to our franchisees,” said Daniel Schwartz, CEO of Burger King. “We are excited to build on this progress as we continue to expand Burger King around the world and look forward to working with and learning from Tim Hortons as we together create the world’s leading global restaurant business.”
Management and Governance
At the time of closing, Alex Behring, Executive Chairman of Burger King and Managing Partner at 3G Capital, will lead the new global company as Executive Chairman and Director. Marc Caira, President and CEO of Tim Hortons, will be appointed Vice-Chairman and a Director, focused on overall group strategy and global business development. Daniel Schwartz, CEO of Burger King, will become Group CEO of the new company, with overall day-to-day management and operational accountability. The new company’s board will include the current eight Burger King directors and three directors to be appointed by Tim Hortons, including Mr. Caira.
Mr. Caira and Mr. Schwartz will continue as Tim Hortons and Burger King CEOs, respectively, through the transition period, and additional executives in the new global company structure will be identified from Burger King and Tim Hortons during the transition period and announced at the time of closing. Both Burger King and Tim Hortons will continue to operate after the closing as standalone, independent brands which leverage global shared services and best practices.
The current Tim Hortons headquarters in Oakville, Ontario will continue to be the global home of the Tim Hortons business. Burger King’s current headquarters in Miami, Florida will continue to be the global home of the Burger King business. It is expected that the shares of the new parent company will be listed on the New York Stock Exchange and the Toronto Stock Exchange.
COMMITMENT TO CANADA
As part of its commitment to Canada, the new company will endorse the following principles:
Tim Hortons will continue to manage its own operations, headquartered in Oakville, and continue its significant community involvement, including the Tim Horton Children‘s Foundation, TimBits Minor Sports Program, Tim Hortons Coffee Partnership and its community, sustainability and charitable programs.
This transaction will not change the way Tim Hortons works with its franchisees or its business model. There are no plans to change the rents, royalty structures, customer-facing programs, Franchise Advisory Board or the franchisee-facing operational resources Tim Hortons provides to support its franchisees in building their businesses.
Likewise, there will be no changes to restaurant-level employment and the new company will rely heavily on the Tim Hortons talent pool to staff the new organization at all levels of responsibility. As a result, the global company‘s management and shared services operations will consist of a meaningful number of Canada-based executives.
Similarly, Burger King will continue to support and preserve its long-standing commitment to local communities and charitable causes in the United States, including the Burger King Scholars Program.
Long-term Ownership and Investing in Brands
3G Capital and its principals have a proven track record of investing in and growing iconic brands. Over the years, it has partnered with other long-term investors in previous transactions to build shareholder value and drive innovation and growth in its companies.
3G Capital will retain all of its investment in Burger King by converting its roughly 70% equity stake in Burger King into equity of the new company. On a pro forma basis, 3G Capital is expected to own approximately 51% of the new company with the balance of the common shares to be held by current public shareholders of Burger King and Tim Hortons.
Financial Highlights
The combination generates substantial value for shareholders of both companies and provides the opportunity for shareholders to participate in the new company’s long-term value creation potential. In addition to meaningful revenue synergies created from accelerated international growth, the transaction is expected to achieve cost savings through leveraging the new company’s global scale and the sharing and implementation of best practices.
Structure and Terms
Upon completion of the transaction, each outstanding common share of Tim Hortons will be converted into the right to receive C$65.50 in cash and 0.8025 of a common share of the new parent company, which is subject to the right of the holders of Tim Hortons common stock to make elections as noted above. Upon completion of the transaction, each outstanding common share of Burger King will be converted into 0.99 of a share of the parent company and 0.01 of a unit of a newly formed Ontario limited partnership controlled by the new parent company, however, holders of shares of Burger King common stock will be given the right to elect to receive only partnership units in lieu of common shares of the new parent company, subject to a limit on the maximum number of partnership units that can be issued.
Shares of the new parent company will be traded on the New York Stock Exchange and the Toronto Stock Exchange and units of the new partnership will be traded on the Toronto Stock Exchange. The partnership units will be convertible on a 1:1 basis into common shares of the new parent company, however, the units may not be exchanged for common shares for the first year following the closing of the transaction. Holders of partnership units will participate in the votes of shareholders of the new parent company on a pro-rata basis as though the units had been converted. 3G Capital has committed to elect to receive only partnership units.
The transaction is expected to be taxable, for U.S. federal income tax purposes, to the shareholders of Burger King, other than with respect to the partnership units received by them in the transaction. The transaction is expected to be taxable to shareholders of Tim Hortons in the U.S and Canada.
Burger King has obtained commitments for $12.5 billion of financing to fund the cash portion of the transaction, including commitments for a $9.5 billion debt financing package led by JP Morgan and Wells Fargo. The obligation of JP Morgan and Wells Fargo to provide this committed debt financing is subject to a number of customary conditions, including execution and delivery of certain definitive documentation. It is expected that the debt financing for the transaction will consist of a $6.75 billion senior secured term loan B facility, a $500 million senior secured revolving credit facility and senior secured second-lien notes in the amount of $2.25 billion.
Berkshire Hathaway has committed $3 billion of preferred equity financing. Berkshire is simply a financing source and will not have any participation in the management and operation of the business.
The transaction is subject to customary closing conditions, including approval of Tim Hortons shareholders and receipt of certain antitrust and regulatory approvals in Canada and the U.S. Since 3G Capital already owns approximately 70% of the shares of Burger King and has committed to vote in favor of the combination, no shareholder vote is required of Burger King shareholders.
Further information regarding the transaction will be included in a joint information circular/statement to be mailed to the shareholders of both Tim Hortons and Burger King. The Arrangement Agreement and Plan of Merger provides that Tim Hortons is subject to customary non-solicitation provisions.
Both companies’ boards of directors have unanimously determined that the proposed combination is in the best interests of their respective companies. Each of RBC Capital Markets and Citi has delivered a fairness opinion to the board of directors of Tim Hortons, and Lazard has delivered a fairness opinion to the board of directors of Burger King.
Advisors
Lazard, J.P. Morgan and Wells Fargo served as financial advisors to Burger King. Kirkland & Ellis LLP, Davies Ward Phillips & Vineberg LLP and Paul, Weiss, Rifkind, Wharton & Garrison LLP served as legal counsel to Burger King.
Citi and RBC Capital Markets are serving as financial advisors to Tim Hortons. Wachtell, Lipton, Rosen & Katz and Osler, Hoskin & Harcourt LLP are serving as legal counsel to Tim Hortons.
Tim Hortons Inc. Overview
Tim Hortons is one of the largest publicly-traded restaurant chains in North America based on market capitalization, and the largest in Canada. Operating in the quick service segment of the restaurant industry, Tim Hortons appeals to a broad range of consumer tastes, with a menu that includes premium coffee, hot and cold specialty drinks (including lattes, cappuccinos and espresso shots), specialty teas and fruit smoothies, fresh baked goods, grilled Panini and classic sandwiches, wraps, soups, prepared foods and other food products. As of June 29, 2014, Tim Hortons had 4,546 systemwide restaurants, including 3,630 in Canada, 866 in the United States and 50 in the Gulf Cooperation Council. More information about the Company is available at www.timhortons.com.
About Burger King Worldwide
Founded in 1954, BURGER KING® (NYSE: BKW) is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPER®, the BURGER KING® system operates in approximately 14,000 locations serving more than 11 million guests daily in 98 countries and territories worldwide. Approximately 100 percent of BURGER KING® restaurants are owned and operated by independent franchisees, many of them family-owned operations that have been in business for decades. To learn more about Burger King Worldwide, please visit the company‘s website at www.bk.com
McDonald’s “Best Of Green” Report Recognizes Environmental Innovations From Around the World
OAK BROOK, IL – McDonald’s Corp. today announced its biennial summary of innovation in the 2014 Global “Best of Green” report. “Best of Green” is a collection of best practices that illustrates progress in five categories — energy, recycling and waste, sustainable sourcing, engagement and greening the restaurants/workplace.
“The success of McDonald’s is built on the talent and ingenuity of the people in our system,” said Ken Koziol, McDonald’s chief restaurant officer. “Many of our best ideas come from company and franchisee employees at all levels, from all areas of the world. They see, first-hand, ways to improve practices that ultimately benefit the environment and the communities we serve.”
Highlights from the 2014 Best of Green report include:
Recycling & waste: McDonald’s Pacific Sierra Region created a waste diversion execution manual enabling restaurants to deploy mixed recycling, organics recycling, or both, by providing checklists, shift huddles, and crew/customer engagement and education materials. The manual was initially piloted in 11 California Bay Area restaurants (Alameda County) resulting in an estimated diversion of 70 cubic yards of waste from landfills each week. The pilot program is being replicated in additional restaurants throughout the Pacific Sierra Region.
Sustainable sourcing: McDonald’s USA, McDonald’s Canada and their franchisees are investing more than $6 million in a farmer technical assistance program. The initiative includes collaboration with TechnoServe and SCAN (Sustainable Commodities Assistance Network) to provide farmers with assistance and training to produce coffee in a more sustainable manner.
Greening our restaurants: McDonald’s U.K., has launched a program for recycling restaurant employee uniforms. Uniforms will be collected annually by textile recyclers to be ‘recycled or ‘down-cycled’, shredded and used as mattress stuffing.
Conserving water: A water reduction strategy in India — where water usage remains an area of concern — that saves an estimated 1.7 million gallons of water annually by installing low-flow urinals in 70 McDonald’s India restaurants.
Bob Langert, Vice President of Sustainability at McDonald’s, said, “We are on a mission to leverage resources and talent across our global system to challenge the status quo and make meaningful, positive changes to the environment.”
The “Best of Green” selection committee included representatives from McDonald’s, Business for Social Responsibility, Ceres, Conservation International, Foresight Design and World Wildlife Fund. Entries were judged based on innovation, environmental and business impacts, scalability and business integration.
“The stakeholders within McDonald’s are identifying practical, scalable and impactful ideas for their system,” said Sonal Pandya Dalal of Conservation International. “These good ideas can be shaped into programs that can make a real difference for people and the planet.”
About McDonald’s
McDonald’s is the world’s leading global food service retailer with more than 35,000 locations serving approximately 70 million customers in more than 100 countries each day. More than 80% of McDonald’s restaurants worldwide are owned and operated by independent local business men and women. To learn more about the company, please visit: www.aboutmcdonalds.com
Priceline.com Creates Organic Hotel App for the Launch of Amazon’s Fire Phone
NORWALK, Conn., . . . Priceline.com, a leader in mobile travel and part of The Priceline Group [NASDAQ: PCLN], announced today the launch of a custom-created hotel search and booking app specially designed for Amazon’s new Android-based Fire phone, which launched on July 25. The priceline.com Fire Phone app is available now for free download from the Amazon Appstore.
Today’s announcement is part of priceline.com’s continuing commitment to create customized native apps for the expanding universe of mobile phones, tablets and other devices from major mobile innovators like Amazon. It is also a reflection of the growing popularity of Android devices among mobile travelers. In 2013, priceline.com’s Android app experienced the highest year-over-year growth of all of the company’s mobile platforms, more than doubling.
“We know that a good portion of mobile travelers search for their hotels while they’re literally ‘on-the-go,’” said priceline.com’s Chief Product Officer, John Caine. “That often means they are in a car, or possibly on some form of public transportation, where it is challenging to manipulate the smaller screens by hand. Amazon’s Dynamic Perspective technology creates a more ‘hands-free’ – and significantly faster – booking environment that is especially convenient and valuable to mobile travelers.”
“Travel represents an exciting opportunity to leverage Fire phone’s technology and features,” said Steve Rabuchin, Vice President, Amazon Appstore. “We’re thrilled that priceline.com has created an app for Fire phone. We think customers are going to love the experience.”
Priceline.com’s new hotel app zeroes in to take advantage of Fire phone’s most exciting technologies, including:
Travelers using the app are greeted by a multi-dimensional priceline.com logo that leverages Fire phone’s Dynamic Perspective technology. The entertaining logo was specially created for priceline.com by Felipe Cerdan, an artist who has done extensive work for Disney, DreamWorks and Warner Brothers.
The priceline.com Fire phone app incorporates an active widget that remembers users’ most recent hotel searches and will display up-to-the-minute hotel recommendations from other guests who have recently completed stays in that area.
Travelers will instantly benefit from priceline.com’s incorporation of Fire phone’s 3-paneled design. Fire phone users can quickly switch from panel to panel by simply tilting the phone. In priceline.com’s case, the left-hand panel displays the three different ways to shop hotels (browse all hotels, check out specially discounted Express Deals, or bid using the Name Your Own Price feature). The right-hand panel continues to show guest hotel recommendations; and, the center panel allows travelers to shop according to their preference.
The priceline.com Fire phone app gives travelers access to priceline.com’s full global complement of hotels available at competitive published rates and at special discounts available only to priceline.com customers. Priceline.com also offers a free travel app for owners of Amazon’s Kindle Fire tablets that enables them to book hotels, rental cars and airline tickets from priceline.com’s extensive collection of travel services and inventories.
For more information on the new app, visit www.priceline.com/media/ or connect with us on Facebook and Twitter.
About priceline.com
Priceline.com, part of The Priceline Group [NASDAQ: PCLN], gives leisure travelers multiple ways to save on their airline tickets, hotel rooms, rental cars, vacation packages and cruises. In addition to getting compelling published prices, travelers can take advantage of priceline.com’s famous Name Your Own Price® service, which can deliver the lowest prices available, or the recently added Express Deals®, where travelers can take advantage of hotel discounts without bidding.
Westin Gets Global Partners And Well-Being Council Member To Help Travellers ‘Eat Well’ On The Road
STAMFORD, Conn.– Today, Westin Hotels & Resorts unveiled the next stage of its year-long Westin Well-Being Movement with the announcement of two new nutrition-focused partnerships with SuperChefs™ and The Juicery and the newest member of the brand’s Well-Being Council, dietician Ashley Koff RD.
As an advocate for wellness and healthy eating, Westin teamed up with SuperChefs, a group of doctors, dentists, dieticians, chefs and other experts dedicated to educating kids on the importance and the fun of eating smart, to create The Westin Eat Well Menu for Kids. The extensive new menu, which has rolled out to properties worldwide, includes eight signature dishes created and tested by kids, receiving a stamp of approval from notoriously finicky eaters. A new, dedicated fresh juice and smoothie offering, Westin Fresh by The Juicery, is currently rolling out to hotels worldwide. The program was created with leaders in nutrition, featuring juices and smoothies designed for business and leisure travelers seeking healthy options while traveling.
“As we continue to roll-out innovative wellness options for our guests as part of the Westin Well-Being Movement, we saw this as a perfect opportunity to introduce two new programs that are carefully customized to help guests continue their healthy eating habits while traveling,” said Brian Povinelli , Global Brand Leader for Westin & Le Méridien Hotels. “Both SuperChefs and The Juicery have made great strides in making it easier to help maintain a healthier life while promoting the importance of good nutrition.”
Kid-Tested Menus Puts the Fun into Healthy Eating
Westin’s partnership with SuperChefs demonstrates the brand’s dedication to the well-being of its guests – big and small – by now offering a menu fully dedicated to healthy options for kids at its hotels around the world. The Westin Eat Well Menu for Kids engages children through a colorful, playful menu placemat filled with inventive dishes like Build Your Own Fruit Crepes that allow kids to actually play with their food, providing a sense of discovery while imparting the value of healthy eating. The new kids’ menu features a vibrant array of healthful, tasty dishes such as Build Your Own Salmon Niçoise Salad that were created and tested by SuperChefs kids. Each menu placemat is complete with games like “word scrambles” for kids to solve while enjoying their Baby Spinach & Cheese Omelet and educational tidbits on what makes certain foods “super.” In partnership with SuperChefs Creator and Founder Dr. Greg Chang , SuperChefs Advisory Board member and Yale Wellness Manager Lisa Kimmel , and their staff of professional chefs and educators, the new menus were developed to help teach the essentials of balanced nutrition and food preparation.
More Than 50% of Parents Concerned about Healthy Food Options on the Road
Increasingly, guests are concerned not only for their own well-being but that of their children as well. According to the brand’s well-being survey conducted earlier this year, when it comes to food options while traveling, more than half of respondents are most concerned about the limited access to healthy food options and 41% of parents are concerned about gaining weight while on the road due to the limited healthy food options. And how do parents get their little ones to eat their veggies? One third of those surveyed bribe their children by giving them access to TV or smartphones and 30% offer a special sweet treat in exchange for eating a healthy meal. The Westin Eat Well Menu for Kids was designed to combat the challenges parents face, arming them with a seamless way to provide kids with a wholesome, delicious meal.
Westin Gets Fresh with The Juicery
Westin and The Juicery worked with a leading nutritionist to develop an assortment of energizing juices and smoothies designed to enhance well-being and provide fuel for the day. Did you know that 95% of the vitamins and enzymes our bodies need are found in the juice from raw fruits and vegetables? Westin Fresh by The Juicery juices and smoothies are designed to nourish the body and mind with nutrition rich ingredients including beetroot, açai, kale, pomegranate, mint, spinach and blueberries. The new menu will be featured at all Westin hotels worldwide by early 2015.
The Business of Eating Well
In addition to the new partnerships and programming with SuperChefs and The Juicery, Westin has also appointed its next expert to the Westin Well-Being Council. Leading the charge of providing insightful and informational content surrounding the brand’s “Eat Well” pillar is Ashley Koff, RD. An internationally-renowned dietician, Koff is dedicated to imparting the value of quality nutrition choices in achieving optimal health. The Westin Well-being Council is a diverse advisory board composed of renowned thought leaders, each of whom aligns with a specific wellness brand pillar. Ashley joins Council members Andy Puddicombe , Headspace Co-Founder and mediation expert, and media mogul Arianna Huffington in guiding and inspiring new initiatives, leveraging proprietary research to inform and introduce new programs throughout the year.
“Westin is the first global hotel brand I have encountered that takes such a thorough approach to the well-being of its guests,” said Ashley Koff RD. “I look forward to contributing my experience and knowledge to the Westin Well-being Movement to further inspire others to pursue and enjoy a balanced, healthy life.”
With a brand positioning rooted in wellness for more than a decade, Westin Hotels & Resorts is dedicated to ensuring that guests leave feeling better than when they arrived. Earlier this year the brand launched The Westin Well-Being Movement – a year-long global initiative designed to enhance the well-being of guests and associates with the introduction of a string of innovative partnerships and programs across the brand’s six pillars of well-being: Feel Well, Work Well, Move Well, Eat Well, Sleep Well and Play Well. Building upon its existing healthy SuperFoodsRx™ menus, Westin recently introduced new delicious and nutrient-rich offerings including Westin Fresh by The Juicery, featuring energizing juices and smoothies, and kid-tested nourishing dishes developed in partnership with SuperChefs on the Westin Eat Well Menu for Kids (Eat Well). The brand also recently announced a partnership with the mindful meditation app, Headspace (Feel Well), in which guests have exclusive access to customized content through the Westin website, designed to spread healthy benefits including decreasing stress, improving mood and increasing creativity. The inspiration for Westin’s wellness strategy, the iconic Heavenly® Bed (Sleep Well) is beloved by guests and lauded as one of hospitality’s great innovations. WestinWORKOUT®, RunWESTIN™ and Westin Gear Lending with New Balance® (Move Well) together pack a formidable punch, offering guests a holistic fitness solution. The brand’s nature-inspired design, signature sensory welcome, Heavenly Bath and Heavenly Spa (Feel Well) offer a relaxing respite from the rigors of travel. Tangent (Work Well), an innovative workspace concept for small groups modeled to support today’s mobile traveler, is receiving rave reviews and high usage from guests in locations where available. Westin Weekend (Play Well) signature experiences are designed to let guests escape, discover and relax and the brand’s digital destination guide, Westin Finds from AFAR, provides guests with uniquely curated travel experiences.
For more information on Westin’s Eat Well pillar and the brand’s Well-Being Movement click here. For more information on Westin Hotels & Resorts, please visit www.westin.com,
About SuperChefs
SuperChefs Entertainment Inc. is a company dedicated to teaching kids invaluable cooking skills and promoting healthy eating habits by focusing our animated characters, the SuperChefs of the Universe, on entertaining and educating young children, in all forms of media, about the power and the fun that comes from the joy of cooking, eating nutritious foods, daily exercise and the lifelong impact they can have on their lives. SuperChefs is guided by international experts in the healthcare, culinary, entertainment and academic world and owns the SuperChefs brands, including The Super Chefs of the Universe, a program for younger children aged 4-8 years designed with a ‘super hero’ theme. The SuperChefs, Mira, Spicer, Coco, Potpan, Wrapper and Mixer try to save the universe from the evil Deep Fry and his gang of fast food fiends. Dr. Greg’s SuperChefs Cookery for Kids program is a hands on cooking program designed for kids 8-12 years where “Kids get Cooking!’” Programs are run by the SuperChefs Cookery for Kids Society in schools, community centres, resorts, summer camps and culinary events across North America in partnership with many corporations, government agencies and NGOs. The goal of SuperChefs Entertainment Inc. is to help support the non-profit efforts of the SuperChefs Cookery Society. For more information www.superchefs.tv
About The Juicery
The Juicery is a new approach to healthy drinking and eating, from the experts’ point of view. A juice bar at heart, we have commissioned leaders in nutrition and integrative medicine to come up with signature recipes that taste as good as they are good for you. In January 2014, The Juicery will introduce its first book, Juice, Blend, Taste (Rizzoli). For a list of locations, please visit www.thejuiceryworld.com.
About Westin Hotels & Resorts
Westin Hotels & Resorts has been a leader in wellness and hospitality for more than a decade. Today, Westin has 200 hotels and resorts in nearly 40 countries and territories, and is owned by Starwood Hotels & Resorts Worldwide, Inc., one of the leading hotel and leisure companies in the world with nearly 1,200 properties in 100 countries and 181,400 employees at its owned and managed properties. Starwood is a fully integrated owner, operator and franchisor of hotels, resorts and residences with the following internationally renowned brands: St. Regis®, The Luxury Collection®, W®, Westin®, Le Méridien®, Sheraton®, Four Points® by Sheraton, Aloft®, and Element®. The Company boasts one of the industry’s leading loyalty programs, Starwood Preferred Guest® (SPG®), allowing members to earn and redeem points for room stays, room upgrades and flights, with no blackout dates. Starwood also owns Starwood Vacation Ownership, Inc., a premier provider of world-class vacation experiences through villa-style resorts and privileged access to Starwood brands. For more information, please visit www.starwoodhotels.com.
Starbucks Korea Combines Fashion Flair and New Fizzio Beverages
What would Starbucks beverages look like if they were interpreted in another handcrafted form?
At a recent South Korea fashion show, a vibrant pink blouse, belted with an oversized fabric flower, over a taupe-colored layered, flared skirt represented a new Starbucks beverage introduced in Korea – the Passion Tea Lemonade Starbucks Fizzio™ with Hibiscus Jelly.
As summer surges on, Starbucks Korea unveiled Starbucks Fizzio™ Sparkling Beverages – refreshing handcrafted drinks with flavorful layers of unique tastes and textures, finished with a delicate, carbonated sparkle.
Three months ago, Starbucks unveiled Fizzio™ Handcrafted Sodas in select stores in the U.S. Each Fizzio soda contains no artificial flavors, no preservatives or high fructose corn syrup and a Grande (16 fluid ounces) has 100 calories or less.
At the celebratory fashion show in Starbucks Famille Park store in Seoul, three new Starbucks Fizzio™ Sparkling Beverages debuted.
Lemon Ginger Starbucks Fizzio™ with Mango Jelly: Real fruit juice and spices create a light, citrus flavor with notes of ginger and rosemary that go perfectly with rich mango jelly.
Passion Tea Lemonade Starbucks Fizzio™ with Hibiscus Jelly: Refreshing bright citrus and floral notes and smooth hibiscus jelly provide a lively, balanced zing.
Yogurt Citrus Starbucks Fizzio™ with Mango Jelly: Combines real yogurt with creamy mango jelly for a tangy and fresh flavor.
In developing Starbucks Fizzio™ Sparkling Beverages, the company blends local taste preferences with its signature twist to deliver more complex and layered flavors.
The Fizzio fashion show also marked Starbucks 15th anniversary in Korea and the opening of Starbucks Famille Park location.
The store’s exterior is a geometric glass dome structure that invites customers to enjoy an “urban coffee forest” within the city. The interior features coffee trees, wood, and decorations that use eco-friendly materials such as burlap bags. Coffee trees in pots are also placed around the store to bring nature into the space.
Starbucks offers a variety of locally-sourced food and beverage options created exclusively for the Famille Park store. That includes 32 kinds of gourmet foods such as Basil Chicken Baguette, Nicoise Ciabatta, Curry Chicken Focaccia, and Double Chocolate Éclair. In addition, beverages including Sunrise Apple Juice, Raspberry Orange Juice, Green Tea Banana Frappuccino and Full Moon Chocolate Banana Frappuccino were developed exclusively for the store.
Starbucks opened its first South Korean store in July of 1999 and has grown over the past 15 years with 680 stores in the country today. Globally, Starbucks has 20,863 retail stores in 65 countries.
This is courtesy of www.starbucks.com
Darden Completes Sale Of Red Lobster To Golden Gate Capital
ORLANDO, Fla. and SAN FRANCISCO — Darden Restaurants, Inc. (NYSE: DRI) and Golden Gate Capital today announced that Golden Gate has completed the acquisition of the Red Lobster business and certain other related assets and assumed liabilities for approximately $2.1 billion in cash.
The sale of Red Lobster is the culmination of a robust competitive process that enabled Darden to maximize the value of Red Lobster, eliminate the risks and volatility associated with continuing to own the business, and provide a realistic market-validated valuation of Darden’s real estate assets. The sale is also consistent with Darden’s strategy of increasing its focus on its Olive Garden brand renaissance program and preserving its dividend.
As previously announced, approximately $1.0 billion of the net cash proceeds are expected to be used to retire outstanding debt. The remaining net proceeds of approximately $500 million to $600 million are expected to be deployed for a new share repurchase program of up to $700 million in fiscal 2015. In addition to strengthening Darden’s credit profile, with the lower debt levels and reduced outstanding share count, Darden expects to maintain its current quarterly dividend of $0.55 per share, or $2.20 annually.
Clarence Otis, Darden’s Chairman and CEO, said, “We are pleased to have completed the sale of Red Lobster as planned. The completion of this transaction marks an important milestone in the actions we are taking to improve our operations, reduce costs, and focus on opportunities with the highest value-creating potential. While we still have work to do, we are making progress in our efforts to enhance performance and shareholder value.”
“We are excited to have successfully completed the acquisition of Red Lobster, officially beginning our partnership with this iconic brand as it enters into this exciting new chapter of growth,” said Josh Olshansky, Managing Director at Golden Gate Capital. “We strongly support CEO Kim Lopdrup’s vision to deliver Great Seafood, Great People and Great Results. We look forward to leveraging the Company’s unparalleled brand awareness to expand its leadership position in casual dining, and driving long-term success by delighting millions of loyal customers.”
Advisors
Goldman, Sachs & Co. served as Darden’s exclusive financial advisor on the sale of Red Lobster and also as financial advisor to Darden’s Board of Directors. Latham & Watkins served as legal counsel to Darden on the transaction. Morgan Stanley is serving as financial advisor working exclusively at the direction of Darden’s Board of Directors, and Wachtell, Lipton, Rosen & Katz is serving as legal advisor to Darden’s Board of Directors.
Deutsche Bank Securities Inc. and Jefferies LLC served as financial advisors to Golden Gate Capital in connection with the transaction. Deutsche Bank Securities Inc., GE Capital, and Jefferies Finance LLC provided debt commitments for the acquisition. Kirkland & Ellis LLP served as legal counsel to Golden Gate Capital on the transaction.
About Golden Gate Capital
Golden Gate Capital is a San Francisco-based private equity investment firm with over $12 billion of capital under management. The principals of Golden Gate have a long and successful history of investing across a wide range of industries and transaction types, including going-privates, corporate divestitures, and recapitalizations, as well as debt and public equity investments. Golden Gate is one of the most active investors in multi-unit consumer companies with leading brands. Representative investments include Ann Taylor, California Pizza Kitchen, Payless ShoeSource, Eddie Bauer, Express, Zales, J.Jill and Pacific Sunwear. For additional information, visit www.goldengatecap.com.
About Darden
Darden Restaurants, Inc., (NYSE: DRI), the world’s largest full-service restaurant company, owns and operates more than 1,500 restaurants that generate approximately $6.3 billion in annual sales. Headquartered in Orlando, Fla., and employing more than 150,000 people, Darden is recognized for a culture that rewards caring for and responding to people. In 2014, Darden was named to the FORTUNE “100 Best Companies to Work For” list for the fourth year in a row. Our restaurant brands – Olive Garden, LongHorn Steakhouse, Bahama Breeze, Seasons 52, The Capital Grille, Eddie V’s and Yard House – reflect the rich diversity of those who dine with us. Our brands are built on deep insights into what our guests want. For more information, please visit www.darden.com.
The Ritz-Carlton Bends Over Backwards to Bring Legendary Service to Life Through Video Performance
Chevy Chase, Md., – How does a luxury hotel company bring its brand to life and showcase a memorable performance by highly skilled artists in China? It recruits one of the nation’s finest performance arts troupes to offer spontaneous acrobatic shows in Shanghai, and then shares the beautiful video content with a global digital audience.
The Ritz-Carlton has launched a two and a half minute film highlighting impromptu performances by entertainers in Shanghai. Titled ‘Miao’, which means mysterious and full of wonder in Mandarin, the show celebrates the combined world of luxury and Chinese hospitality, telling the story of a memorable stay for two guests at a Ritz-Carlton hotel.
The video is designed to bring The Ritz-Carlton experience to life in a new and unexpected format that would be exciting to today’s social media savvy guests. It begins backstage as the performers prepare themselves for this magical evening. From the bellboys’ warm welcome to a singing chef and a spectacular grand finale the performers dance, sing and flip through the air in front of a live audience outside The Ritz-Carlton Shanghai, Pudong.
“The energetic performance is a way to highlight our rich heritage and create dialogue around our ladies and gentlemen who create memories for our guests every day,” said Ed French, Chief Sales and Marketing Officer of The Ritz-Carlton. “Performance Arts are universal and we created this campaign specifically with social media and the digital space in mind to reinforce our values in an unexpected format for a luxury brand.”
The dramatic and custom-created live performances immersed audiences with a one-of-a-kind blend of choreography that married international performance art with Chinese acrobatics. The shows are also designed to encourage audiences to share their experiences via their social media channels using The Ritz-Carlton brand hashtag #RCMemories.
Over a year in the making, the performances follow a couple’s check-in to a luxurious Ritz-Carlton and each stage of their stay. “Our ladies and gentlemen go over and above to surprise and delight guests with special memories. The film is a nod to authenticity, while demonstrating how we empower our ladies and gentlemen every day to create experiences,” added Mr. French.
About The Ritz-Carlton Hotel Company, LLC
The Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, Md., currently operates 86 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. For more information, or reservations visit the company web site at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly-owned subsidiary of Marriott International, Inc. (NASDAQ:MAR).
High-Tech Lens Innovating KFC Restaurant Training In A Fast Changing Food Environment
KFC had a vision to condense an 80-page instruction manual into an interactive video that would play on a screen the size of a fingerprint. And they did just that, by developing a Google Glass platform to explore how team members train and respond to the fast-changing restaurant environment.
Resembling an elaborate Bluetooth earpiece, Google Glass is one of the more prominent technologies driving the recent electronics trend known as “wearables” – small, inobtrusive computing devices that track, monitor, and provide dynamic information about and to its wearer.
To test Google Glass as a training tool, KFC partnered with Interapt, a mobile development and strategy firm located in Louisville, Ky. Following several months of development earlier this year, designers arrived at a platform that condensed an 80-page training guide into a Glass-based program fittingly named Vision 2020.
Co-sponsored by Yum! Brand’s Chief Learning Officer Rob Lauber, the platform was intended to be a standards library with audio and video support for every function performed in the restaurant. “Our goal with the Vision 2020 project was to build a prototype that demonstrated what might be possible on the horizon,” said Lauber. “It isn’t so much about being a training platform as it is about the ability to provide learning at the time and place someone needs it in an easily accessible way. We have all been through training classes, online and in classrooms, where most of what we experience is not remembered only a week later. This prototype explored our ability to skip those methods and make procedures accessible on demand and hands-free.”
The platform prototype consists of a series of videos that play on Google Glass, guiding a trainee through the product preparation process. As steps are completed, the trainee can simply say ‘next’ to advance the video. “The experience was really amazing,” said Malissia Pendleton, Senior Manager for Readiness and Centralized Training for KFC. “You could actually see visually what you need to do while you were doing it.”
Since testing of the device concluded in March, Lauber and Pendleton have been enthusiastic about the learnings derived from the prototype’s trial run. “We were able to identify what we could do now to change the way we offer training to be more of a performance support,” Pendleton remarked. “We would have never connected the dots that fast on things that we could do now had we not been involved with the prototype project.”
Lauber said it’s still too early to tell how adoption of Google Glass might be integrated within KFC restaurants, noting development of the platform is exploratory and meant as a learning exercise for now.
This courtesy of www.yum.com
Westin Hotels Reaches 200TH Hotel Milestone Amid Rising Demand In Markets Worldwide
STAMFORD, Conn.– Starwood Hotels & Resorts Worldwide, Inc. (NYSE: HOT) today announced that its world-renowned Westin brand has reached the 200th hotel milestone with the opening of The Westin Chongqing Liberation Square in China. Westin will follow this growth milestone with the opening of three more hotels in China: The Westin Zhujiajian Resort in Zhoushan, The Westin Blue Bay Resort in Qingshui Bay, Hainan and The Westin Haikou in Hainan. Starwood expects to open a total of nine new Westin hotels worldwide in 2014 and nearly another 30 by the end of 2016, with almost half of those new hotels in Asia Pacific, the brand’s fastest growing region.
“The Westin brand has built a strong foundation and following in established markets over the last decade, and the fact that we have opened our 200th Westin in China is illustrative of the phenomenal demand we are now experiencing in Asia Pacific, as well as our strong and deep-rooted local teams in dynamic markets worldwide,” said Simon Turner, President of Global Development for Starwood. “Emerging markets now account for nearly 70% of the Westin development pipeline, fueled by accelerating demand in China and India, where rising wealth and rapid urbanization have generated a fierce appetite for strong global brands.”
“In just the past five years, Westin has evolved from a primarily North American brand to a global growth leader due to the tremendous worldwide appeal of its distinctive wellness positioning. We are experiencing rapid growth not only in Asia Pacific, but also in the Middle East and throughout the Americas,” said Brian Povinelli, Global Brand Leader for Westin Hotels & Resorts and Le Meridien. “Renowned as one of the industry’s most innovative brands, Westin has cultivated a loyal following among global travelers, which in turn has created a buzz among owners and developers who are eager to introduce Westin to new markets worldwide.”
Emerging Markets Propel the Westin Brand’s Global Growth
Demand for Westin continues to surge in China and India, the world’s two fastest growing travel markets. The opening of The Westin Chongqing marks the Westin brand’s debut in this important economic hub in southwest China and offers travelers an ideal location in the city’s central business district. By year’s end, the Westin portfolio in China will surpass 20 hotels, including debuts in several other new markets such as Zhujiajian in Zhoushan, Qingshui Bay and Haikou in Hainan. In the next three years, the Westin portfolio in China will increase by nearly 50% with the addition of 11 new hotels.
Turner added: “As more and more people have the means and desire to travel, particularly from China which is now the world’s largest tourism source, we are seeing increased demand for resort destinations. To meet this growing demand, Westin is growing its global resort portfolio, including the opening of The Westin Blue Bay Resort in Qingshui Bay, Hainan – China’s premier resort destination, The Westin Zhujiajian Resort in Zhoushan – China’s largest archipelago and a popular tourist destination, as well as the upcoming openings of The Westin Bekal Resort & Spa in India and The Westin Ubud Resort & Spa in Indonesia.”
In India, Westin will also open The Westin Delhi NCR Noida next year, as the brand remains on track to grow its portfolio in the country by 50% in the next three years. In Indonesia, Westin will jump from one to three hotels in the next two years. In addition to The Westin Ubud Resort & Spa opening in Bali this fall, the brand will debut The Westin Jakarta in 2015. Westin also continues to reignite in markets across Asia Pacific with the brand’s return to Singapore last November after a 12-year absence and in 2016 will re-enter the Philippines.
In the Middle East, Westin is expanding rapidly and will triple its portfolio by 2016 with the addition of five new hotels in markets including Saudi Arabia, Jordan and the United Arab Emirates.
Westin Expands Footprint in the Americas
A long-time developer favorite in the U.S., Westin has built a very strong foundation in North America over the last decade, laying the foundation for the brand’s phenomenal global growth. Nearly two thirds of Westin’s current portfolio and more than 25% of the brand’s pipeline is in the Americas.
In North America, Westin is increasingly sought after for new hotel developments in revitalized downtown districts. This trend is exemplified by the recent opening of The Westin Wilmington, the newest addition to the city’s recently redeveloped waterfront. Other key openings in 2014 include the internal conversion of The Westin Crystal City and The Westin Cleveland Downtown followed by openings in San Jose, California, Austin, Texas, Bethesda, Denver and Jackson, Mississippi in 2015.
In Latin America, Westin has grown its footprint by over 80% in the past three years, entering a number of new markets such as Peru, Panama and Costa Rica and further expanding its strong presence in Mexico. The brand now boasts 12 hotels in the region.
About Westin Hotels & Resorts
Westin Hotels & Resorts offers innovative programs that transform every aspect of a stay into a revitalizing experience. All Westin signature services – like the Heavenly Bed®, delicious SuperFoodsRx® and WestinWORKOUT® studio – have been designed with the guests’ well-being in mind. Westin hotels, with more than 190 hotels and resorts in nearly 40 countries and territories, is owned by Starwood Hotels & Resorts Worldwide, Inc., one of the leading hotel and leisure companies in the world with nearly 1,200 properties in 100 countries and 181,400 employees at its owned and managed properties. Starwood is a fully integrated owner, operator and franchisor of hotels, resorts and residences with the following internationally renowned brands: St. Regis®, The Luxury Collection®, W®, Westin®, Le Méridien®, Sheraton®, Four Points® by Sheraton, Aloft®, and Element®. The Company boasts one of the industry’s leading loyalty programs, Starwood Preferred Guest® (SPG®), allowing members to earn and redeem points for room stays, room upgrades and flights, with no blackout dates. Starwood also owns Starwood Vacation Ownership, Inc., a premier provider of world-class vacation experiences through villa-style resorts and privileged access to Starwood brands. For more information, please visit www.starwoodhotels.com.
U.S. Conference of Mayors and Starbucks Launch Solutions City Program
As Americans around the country grow increasingly frustrated with the partisan gridlock in Washington, a few mayors are looking to neighborhood Starbucks stores to help spark local action.
Through the new Solutions City℠ initiative, mayors in five cities – Sacramento, Baltimore, Columbus, Orlando, and Phoenix – will bring together constituents and other local leaders for town hall meetings in their neighborhood Starbucks store to identify and tackle civic challenges on three key issues: providing access to education, supporting veterans, and empowering opportunity youth.
Over the arc of one year, they will solve concrete community problems that they identify together. While Starbucks will serve as the arena for these community conversations, the U.S. Conference of Mayors (USCM) will lend its network of dedicated mayors from around the country to help share best practices and spark greater impact.
“More and more people feel their communities need to take ownership of local problems, spark a spirit of bottom-up reform, and act, but they don’t always know how – or get the invitation to start,” said Sacramento Mayor Kevin Johnson, President of the USCM. “The Solutions City℠ program is an opportunity to change that. With this program, we’ll bring mayors, citizens and other community leaders together, in a familiar forum like your local Starbucks, where we all have a hand in finding and solving problems.”
For Starbucks, the program is a natural fit. Customers often gather in stores around cups of coffee to discuss issues impacting their families, schools and communities. It’s the idea of the “third place” that has been at the heart of Starbucks business for years. More recently, with the launch of the Starbucks College Achievement Plan and commitment to hire 10,000 Veterans and military spouses, the Solutions City℠ focus on education, opportunity youth and veterans represents a fit with the values of its partners (employees) and customers. Starbucks will also look at opening Community Stores in these markets to not only serve as a venue for the town hall community meetings, but where part of each store’s revenue will be dedicated to solutions-based programs in those communities.
“With every cup in every community, we always strive to make a positive impact for those we serve, both on the job and in our communities,” said Blair Taylor, executive vice president and chief community officer for Starbucks. “Mayors are already local problem solvers. With the public-private partnership of the Solutions City℠ program, we will work with Mayors and community stakeholders to strengthen dialogues and ultimately, to bring tangible solutions to life.”
USCM and Starbucks unveiled the initiative at the 82nd Annual Meeting of the U.S. Conference of Mayors on Saturday, June 21. More than 200 of the nation’s mayors from cities large and small came together to discuss bold new ideas to improve the economic health of the nation’s cities, transportation, education, housing, and help for returning Veterans. Taylor was joined by the five mayors participating in the initial program – Sacramento Mayor Kevin Johnson, Columbus Mayor Michael Coleman, Orlando Mayor Buddy Dyer, Phoenix Mayor Greg Stanton, and Baltimore Mayor Stephanie Rawlings-Blake.
“Mayors across America have shown, time and again, their ability to solve tough social and economic challenges with minimum resources,” said Tom Cochran, Executive Director of the U.S. Conference of Mayors. “Combined with Starbucks scale and unique place in the neighborhoods they serve, we have an opportunity to create new forums for dialog, with simpler ways for citizens to participate in that full journey of problem-solving.”
Starbucks and each of the five cities involved will carefully evaluate the value and impact of the program. If the Solutions City℠ program proceeds to a larger roll-out, Starbucks will consider a full applications process for all USCM members.
About Starbucks
Since 1971, Starbucks Coffee Company has been committed to ethically sourcing and roasting high-quality arabica coffee. Today, with stores around the globe, the company is the premier roaster and retailer of specialty coffee in the world. Through our unwavering commitment to excellence and our guiding principles, we bring the unique Starbucks Experience to life for every customer through every cup. To share in the experience, please visit us in our stores or online at Starbucks.com.
About the U.S. Conference of Mayors
The U.S. Conference of Mayors is the official nonpartisan organization of cities with populations of 30,000 or more. There are nearly 1,400 such cities in the country today, and each city is represented in the Conference by its chief elected official, the mayor. To learn more, visit usmayors.org
Staycation Nation – Domestic Tourists will Contribute £108 billion to the UK Economy by 2017
The UK’s hospitality, leisure and retail sectors are set to see significant growth over the next few years, according to a new report from Barclays, which reveals annual expenditure from domestic tourists will surge by 25% to over £108 billion by 2017. The research, independently commissioned for Barclays’ Retail and Hospitality & Leisure sector teams, reveals that growth in domestic tourism will largely be driven by continuing pressures on the cost of living, with many financially under pressure consumers opting to bypass overseas travel in favour of domestic locations.
Mike Saul, Head of Hospitality & Leisure at Barclays, commented: “The economy is improving and confidence is certainly growing, and while this will lead to a gradual rise in the number of consumers looking to holiday abroad again, it is unlikely to precipitate a return to the holidaying habits we were seeing prior to the downturn.”
The hospitality and leisure sector will benefit most from the trend towards ‘staycations’, with domestic tourist spend growing to £69 billion by 2017. Pubs and restaurants will be the greatest benefactors, with spend expected to rise by 26% to £37 billion as more people dine out. Hotels and B&Bs will see domestic tourist spend increase by 25% to £17 billion and leisure attractions by 27% to £15 billion,
While high street retailers continue to face stiff competition from the growth of online sales, the sector will still attract a 23% rise in domestic tourist spend by 2017, to £15.6 billion. In particular, it is predicted that expenditure from UK consumers will fuel impressive growth in the fashion and home sectors, of 33% and 39% respectively.
The outlook is positive across the UK, although some locations will benefit more than others. London will continue to top the ‘staycation’ league table; attracting 16% of domestic spend by 2017. Furthermore, businesses in the South East, South West and Scotland will also perform strongly.
Mike Saul continues: “With domestic tourism set to be big business for the UK’s hospitality and retail sectors, those with a clearly targeted strategy are set to benefit. It is key that operators understand their customer base and crucially how to communicate with them via the channels their clients prefer to use, be it through social media, print advertising, television or radio. Online channels continue to present a huge opportunity to drive sales and the increasing popularity of search engines and review websites suggests that time and effort would be well spent monitoring and responding to any reviews of their business.”
About Barclays
Barclays is an international financial services provider engaged in personal banking, credit cards, corporate and investment banking and wealth management with an extensive presence in Europe, the Americas, Africa and Asia. Barclays’ purpose is to help people achieve their ambitions – in the right way.
With over 300 years of history and expertise in banking, Barclays operates in over 50 countries and employs approximately 140,000 people. Barclays moves, lends, invests and protects money for customers and clients worldwide.
This news is courtesy of www.barclays.com