WASHINGTON, DC – Fannie Mae (FNMA/OTCQB) announced its 2023 Servicer Total Achievement and Rewards™ (STAR™) Program results, recognizing 32 mortgage servicers for competency, capacity, and overall performance. For more than a decade, Fannie Mae’s STAR Program has awarded high-performing mortgage servicers for their loan volume and portfolio composition, and for demonstrating leading practices to improve the housing industry.
“Our servicing partners’ success is essential to achieving Fannie Mae’s goal of preserving homeownership and maintaining the safety and soundness of our business,” said Cyndi Danko, Senior Vice President and Single-Family Chief Credit Officer, Fannie Mae. “We’re proud to recognize our top-performing STAR Program servicers and their commitment to ensuring operational excellence, reducing credit loss, and continuously improving the overall homebuyer experience.”
Since 2011, Fannie Mae’s STAR Program has enabled broad and lasting improvements across the mortgage servicing industry by promoting servicing knowledge and excellence. The program continues to gain positive momentum and has seen sustained servicer improvement in both metric performance and operational assessment results year over year.
For the 2023 program year, mortgage servicers were evaluated for STAR Performer recognition in three categories: General Servicing, Solution Delivery, and Timeline Management based on the results of the Servicer Capability Framework and STAR Performance Scorecard.
The 2023 STAR Program recipients are:
General Servicing
Bank of America, N.A.
Carrington Mortgage Services
Fifth Third Bank, N.A.
Freedom Mortgage Corp.
Guild Mortgage Company, LLC
Iowa Bankers Mortgage Corporation
JPMorgan Chase Bank, N.A.
LoanCare, LLC
Provident Funding Associates, L.P.
Regions Bank
ServiceMac, LLC
Specialized Loan Servicing
The Huntington National Bank
Solution Delivery
Associated Bank-Corp
Broker Solutions, Inc.
Cenlar Federal Savings Bank
Colonial Savings, F.A.
Mortgage Clearing House
Mr. Cooper
RoundPoint Mortgage Servicing LLC
US Bank, NA
General Servicing and Solution Delivery
BOKF, National Association
M&T Bank Corp.
PennyMac Corp
PHH Corporation
Planet Home Lending, LLC
PNC Bank, N.A.
Truist Bank
General Servicing and Timeline Management
Flagstar Bancorp, Inc.
Wells Fargo Bank, N.A.
Solution Delivery and Timeline Management
Rocket Mortgage, LLC
General Servicing, Solution Delivery, and Timeline Management
Newrez, LLC
About Fannie Mae
Fannie Mae advances equitable and sustainable access to homeownership and quality, affordable rental housing for millions of people across America. We enable the 30-year fixed-rate mortgage and drive responsible innovation to make homebuying and renting easier, fairer, and more accessible. To learn more, visit:
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